E Central Credit Union has a long-standing history of providing reliable financial services, dating back over 40 years through its evolution from Sears Pacific CU. Customers appreciate the variety of services offered, including car loans, mortgages, and personal loans, with many expressing loyalty and satisfaction. The staff at the Pasadena branch are often praised for their helpfulness, responsiveness, and dedication to good customer service. Specific employees are recognized for going above and beyond, such as Sayra and Sarah, who efficiently handled loan processes and provided clear explanations, making transactions easy and quick. Customers also highlight the friendly and patient assistance they received, especially during challenging situations like dealing with fraud. Despite some issues like ATM outages, the overall experience with E Central Credit Union is positive, with members valuing the consistent service and the personal touch that makes them feel well cared for. The credit union’s commitment to customer satisfaction is evident, and many members consider it their top choice for banking needs.
Second time I went to the Pasadena location to deposit money on the weekend and and the ATM wasn't working. Why isn't the CU notified when the ATM breaks down and a service company can go out and make the repairs.
November 2023
thank you to ecentral for helping me get my 2020 ford f150. thank you to sayra for helping me with the loan and also to sandra for going above and beyond with the whole process . she always kept me updated with everything and made it easy.
August 2023
Sarah Paniaqua went over and above! She was quick, responsive and followed up without fail! I am so impressed and happy with her service - what an asset to the credit union. Good customer service is hard to find - and she is a gem!!! Thank you sarah for helping me out and getting the loan I needed handled!
