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“I have been going to Pasadena Motor Cars for many many years with various car brands inc Audi, BMW, Jaguar & Mercedes.
They always perform thorough work and on the rare occasions I have had to go back they 100/% stand behind their work no hassle you can talk with the Technicians directly and not worry about the constant up sell you get from a dealers service adviser.”
“Called on a Friday morning with oil smoking from the engine. Kevin took me in with no appointment. They diagnosed the issue and identified other issues and provided video to support. Their work order was very detailed and they explained everything. Spent more than I wanted, but the car is driving great now. I also appreciated the free loaner car. Thanks.”
“I'm very happy with my experience. Before choosing CARS, I called around to several places and decided to go with them based on our conversation, location and pricing. They are fair, well experienced and reasonable. No gimmicks or trying to convince me of other things. Service was great and fast.”
“The owner Michael went above and beyond for me when my insurance company was being difficult throughout the entire process. I’m glad I chose Alliance for my repairs ultimately and I recommend them to anyone who’s in need of anything accident related. Thank you very much for the help!”
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“TL;DR: 5-star in every aspect of my experience at CARSTAR Douglas location--quality of service, communication, customer service, transparent pricing, and overall speed of work
From initial intake of assessing the damage, getting estimates, and drop-off to the final result of the repair and pick-up, the entire process was perfectly streamlined and transparent. Everyone I've worked with at CARSTAR-Douglas (John K, Arshak, Nazeli, and Susie) were all excellent. They were cordial, communicative, friendly, knowledgeable, and professional. I truly felt like they looked out for my best interest at every stage in the process.
They've done beautiful job on my car, virtually no trace of any damage to the fender and more, finishing a day earlier than scheduled. It never looked this good since we got the car 10+ years ago. The team also went above and beyond and took care of minor cosmetic scruffs as well as a complimentary car wash, which were very kind of them.
I was referred to this location by a friend, and I confidently recommend CARSTAR Douglas to anyone in need as well.”