Towing in Pasadena, CA

“TL;DR: 5-star in every aspect of my experience at CARSTAR Douglas location--quality of service, communication, customer service, transparent pricing, and overall speed of work

From initial intake of assessing the damage, getting estimates, and drop-off to the final result of the repair and pick-up, the entire process was perfectly streamlined and transparent. Everyone I've worked with at CARSTAR-Douglas (John K, Arshak, Nazeli, and Susie) were all excellent. They were cordial, communicative, friendly, knowledgeable, and professional. I truly felt like they looked out for my best interest at every stage in the process.

They've done beautiful job on my car, virtually no trace of any damage to the fender and more, finishing a day earlier than scheduled. It never looked this good since we got the car 10+ years ago. The team also went above and beyond and took care of minor cosmetic scruffs as well as a complimentary car wash, which were very kind of them.

I was referred to this location by a friend, and I confidently recommend CARSTAR Douglas to anyone in need as well.”

“Took my 2011 Range Rover sport for an overheating electrical issue and Aaron was very detailed and found the problem right away. Definitely recommend Pasadena Motors. And I will be coming back for service”

“Called on a Friday morning with oil smoking from the engine. Kevin took me in with no appointment. They diagnosed the issue and identified other issues and provided video to support. Their work order was very detailed and they explained everything. Spent more than I wanted, but the car is driving great now. I also appreciated the free loaner car. Thanks.”

“I'm very happy with my experience. Before choosing CARS, I called around to several places and decided to go with them based on our conversation, location and pricing. They are fair, well experienced and reasonable. No gimmicks or trying to convince me of other things. Service was great and fast.”

“Long overdue review here but better late than never!! 5 Stars for the entire crew over at Alliance. I’ve been going there for years now along with my family. They have an incredibly professional staff that takes care of everything and just makes the process so convenient. Last time I was there I just gave them my claim number from the insurance company, Mike arranged a tow truck and handled the entire claims process for me. A weeks later my car was ready for pick up and looked just like new. I highly recommend this body shop for anyone who’s looking for the right place.”