“TL;DR: 5-star in every aspect of my experience at CARSTAR Douglas location--quality of service, communication, customer service, transparent pricing, and overall speed of work
From initial intake of assessing the damage, getting estimates, and drop-off to the final result of the repair and pick-up, the entire process was perfectly streamlined and transparent. Everyone I've worked with at CARSTAR-Douglas (John K, Arshak, Nazeli, and Susie) were all excellent. They were cordial, communicative, friendly, knowledgeable, and professional. I truly felt like they looked out for my best interest at every stage in the process.
They've done beautiful job on my car, virtually no trace of any damage to the fender and more, finishing a day earlier than scheduled. It never looked this good since we got the car 10+ years ago. The team also went above and beyond and took care of minor cosmetic scruffs as well as a complimentary car wash, which were very kind of them.
I was referred to this location by a friend, and I confidently recommend CARSTAR Douglas to anyone in need as well.”
“Customer rep Garen Magtaghyan secured insurance approval for every detail of the damage on my car. Service was prompt and courteous. The car (2012) looks like new!”
“I have been going to Pasadena Motor Cars for many many years with various car brands inc Audi, BMW, Jaguar & Mercedes.
They always perform thorough work and on the rare occasions I have had to go back they 100/% stand behind their work no hassle you can talk with the Technicians directly and not worry about the constant up sell you get from a dealers service adviser.”
“I found Fremont and Purdon on Google, so I decided to visit them for a little exhaust work. Brett was very communicative, they were able to do the work upon my arrival. Leo did my resonator delete, and the welds looked great, all for a very reasonable price. Very happy. Will be returning.”
“Bringing my Rivian to PCS and Jacob was easily one of the best repair experiences I’ve had. He kept me in the loop at all times, went the extra mile to explain all the details, and had my car spotless and charged when I picked it up. I would recommend coming here and ask for him.”
“I took my car after been rear ended to Pasadena Premium Collision Center. They were highly recommended and I’m so glad I did. John was so helpful and professional. He always kept me updated and the job was finished earlier than initially expected. My car came out looking like new, excellent work!!! I highly recommend!!!”
“Huge thanks to the team!
My front bumper had an annoying scratch that always caught my eye every time I walked up to the car. It seemed small, but it bothered me a lot.
These guys restored and repainted it perfectly — now it looks like nothing ever happened. The work was done fast, professionally, and at a great price.
They even surprised me by washing and vacuuming the whole car.
Customer service like this is rare, and I will definitely recommend them to all my friends.”
“Been coming to G and J for 5 years now. I refer anyone I can. George is the best. We just picked up our truck after Ila tree fell on it, looks brand new as expected!”
“Someone hit my car and left some scrapes without a note. Rafael fixed my car up quickly and perfectly! Couldn't be happier with the service, quality, and the price.”
“Baker & Paint is truly a gem. We loved that it’s a family-owned operation—it gives everything such a personal touch, and they treat their customers like family too. They went above and beyond when fixing our vehicle, and honestly, they made a stressful situation so much easier.
After our accident, dealing with insurance felt overwhelming, but they handled everything directly with State Farm and took care of the entire process from start to finish. We didn’t have to worry about a thing. The quality of their work and their kindness throughout the process meant so much to us.
Absolutely recommend them and would work with them again in a heartbeat!”
“They are the absolute BEST! It’s our go-to place whenever we need body work or repairs. The team is kind, transparent, and incredibly efficient. Highly recommend them to anyone looking for quality service and peace of mind.”
“Great shop. Highly recommend this location for anyone looking for quality and professionalism. Anthony is a great communicator and everything was delivered as promised 120%!!!”
“Excellent service, convenient hours. Sat in the comfortable waiting room and enjoyed a gift of Armenian chocolate while the Red Star team quickly changed my oil. Will be returning.”
“Had a car accident and was referred to NP Collision center, dropping off the car was super fast and easy they dealt with the insurance fully and my car was ready in a week and a half due to other damages found once the work was started . The experience was exceptional!!”
“I came here for a headlight bulb replacement and everyone was so friendly and kind! They made sure they could diagnose the issue and they had the right bulb for me on hand. It took all of 5 minutes and I didn't even have to leave my car. Thank you, I will be back!!”
“I'm very happy with my experience. Before choosing CARS, I called around to several places and decided to go with them based on our conversation, location and pricing. They are fair, well experienced and reasonable. No gimmicks or trying to convince me of other things. Service was great and fast.”
“Superior service lives here
So I met Onik and I gotta say he looked at my damaged door and invited me in to go over the estimate. He’s a throwback to a time where people gave a damn and cared about the person, the problem and finding a solution.
I dropped off my car a day late and would you believe,
the parts had already been delivered.
The car was finished promptly it looks showroom perfect, everything inside and out.
It’s almost like a throwback of service and doing the job right. The communication was great cant ask for anything more.
Its been a pleasure doing business here.”
“Easily one of the best customer service experiences I’ve had in the last decade. I arrived for an estimate to repair our Toyota Camry’s front bumper. The team quickly greeted me and took notes in order to provide a quote. In the meantime, they helped temporarily repair the bumper so that it was safely secured to the vehicle. They did this at no cost while I await the final repair estimates. It was incredibly thoughtful and will certainly earn them my business in the future.”
“I needed body work, backed into one of those sneaky small poles in a parking lot. Taped the bumper up, super classy 😊After some time I knew I was overdue. I felt like I would intuitively find the right place for me. While driving I saw M&K and I decided to pull over. Jack right away greeted me and quoted me a price I thought was just. I told him I also had a leaky sunroof, he said he would take a look. I brought the car back Jack did an amazing job, car looks brand new. He even washed it for me. 5 stars, then he recommended me to his family member down the street to fix my brakes. I went over and also got great quick service and I’m officially back in business! Thank you Jack and Sarkis you both are amazing 🤩”
“I appreciate the professionalism and responsiveness of the team at Caliber Collision regarding the repair of my 2010 Honda Odyssey. While there was an issue with the rear bumper mounting after pickup, the General Manager at Caliber Collision Pasadena (Colorado Blvd) personally called me, listened carefully to my concerns, and ensured that the vehicle would be brought back in and properly completed.
I especially appreciated that the matter was taken seriously and handled with care and customer attention. The paint and cosmetic work on the bumper itself looked very good, and especially the mounting of the bumper subsequently done and fixing was excellent. I value the willingness of management to stand behind the repair and make things right. That level of customer service and accountability is important and appreciated.”
“I called Hrag at Bells & Vaughn because I needed help installing my impaktech crash cage on my 2020 Yamaha
R3. It was a very complicated installation due to the cuts that had to be made to my fairings and the lack of directions from impaktech. We also found that having a full exhaust on the bike made for an even more complicated installment. Thankfully they made it work, his brother even welded a piece to go around the exhaust to connect both sides of the cage on the bike. Beyond that, they also checked other parts of the bike that were in dangerous functioning places and moved & secured them for me. They really made my life easier and thankful for them addressing other issues that I was unaware of. And in a timely manner I might add!”
“I was scratched by a car while parked so had to get my rear bumper fixed after going to a couple of places & getting estimates they were the best price. Vatche was amazing talking me thru what they do and helping me getting the help I need since it was my first time there and he instantly helped even tho the office was only a few steps away and he could've easily directed me there.
Mike from the body shop was so patient & walked me thru what to expect. Gave me an amazing price and was scheduled within the week. Picked it up a few days later and then came back 2 weeks after to get it buffed down. Absolutely amazing! The team here has done an incredible job and went above and beyond buffing out other scratches along the car at no extra charge. Mike answered any questions I've had after the work was completed. Will definitely come back to get maintenance done since they do both at the location. I'll admit I was stress and overwhelmed but their confidence and assurances calmed me down and I felt comfortable leaving the car in their hands. Seriously amazing work especially since I picked up my car while it was raining”
“Long overdue review ... My visits to House Automotive, led by the consummate professional Greg Hwang, left an indelible mark on my perception of Porsche service excellence. It is evident that HOUSE is more than just a service center; it was a haven for Porsche enthusiasts.Greg Hwang, the maestro behind the scenes, orchestrated a service experience that surpassed my expectations. His dedication to customer satisfaction was not just a promise but a palpable reality throughout the entire process. Greg and his team went above and beyond, conducting a comprehensive walk-through of the service journey, ensuring that no detail was overlooked.The cleanliness of the facility was a testament to their commitment to professionalism. House Automotive wasn't just a garage; it was a pristine sanctuary for Porsches, meticulously maintained to reflect the caliber of vehicles it serves. The environment exuded a sense of precision and care, aligning seamlessly with the Porsche brand's ethos.What struck me most was the personalized touch in their service. It was evident that Greg and his team weren't just servicing cars; they were nurturing a community. The warm reception and genuine interest in ensuring customer satisfaction created a bond that transcended the typical client-service provider relationship.I've witnessed firsthand the positive impact House Automotive has had on our PCLUB community. Greg's leadership has not only elevated the standard of Porsche service but has also fostered a sense of pride among Pclub members who wholeheartedly support this establishment.”
“Highly recommend this shop. Allen is super nice and experienced and responsive, and he even charged me less than what he originally quoted me. They do great work here for more than fair prices - I’ll definitely be bringing my car back here in the future should it need any additional work.”
“The owner Michael went above and beyond for me when my insurance company was being difficult throughout the entire process. I’m glad I chose Alliance for my repairs ultimately and I recommend them to anyone who’s in need of anything accident related. Thank you very much for the help!”
“Incredibly happy with the service I got from Brian and his team at B&K Auto Body! After needing both my front and rear bumper repaired. Brian and his team were very friendly and accommodating. The work was completed quickly, and my car looked great when I picked it up. The bumpers looked brand new and perfectly aligned (previously the front bumper was misaligned from prior damage and they automatically fixed this for me!!!). The pricing was also very reasonable for the quality of work they provided. I will definitely be coming back if I ever need future body work and would highly recommend them to anyone looking for reliable, high-quality service!”
“Second time I had to get my rear bumper fixed due to someone else hitting it. Went back to FixAuto as they had done such a great job the last time. In addition to the damage in the middle of the bumper (which was covered by insurance) they also repaired the scrape on the driver's side corner (which technically wasn't part of the insurance claim).
They washed and even vacuumed inside, car looks like new. Great communication all the way through the process, would highly recommend them.”
“Been taking my car to House for service for many years. Wouldn’t go anywhere else to get my 911 serviced. They are always so courteous, clean, professional, and communicate at the highest levels to let you know exactly what your car needs and what to expect from their team. Very professional!”