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“TL;DR: 5-star in every aspect of my experience at CARSTAR Douglas location--quality of service, communication, customer service, transparent pricing, and overall speed of work
From initial intake of assessing the damage, getting estimates, and drop-off to the final result of the repair and pick-up, the entire process was perfectly streamlined and transparent. Everyone I've worked with at CARSTAR-Douglas (John K, Arshak, Nazeli, and Susie) were all excellent. They were cordial, communicative, friendly, knowledgeable, and professional. I truly felt like they looked out for my best interest at every stage in the process.
They've done beautiful job on my car, virtually no trace of any damage to the fender and more, finishing a day earlier than scheduled. It never looked this good since we got the car 10+ years ago. The team also went above and beyond and took care of minor cosmetic scruffs as well as a complimentary car wash, which were very kind of them.
I was referred to this location by a friend, and I confidently recommend CARSTAR Douglas to anyone in need as well.”
“Customer rep Garen Magtaghyan secured insurance approval for every detail of the damage on my car. Service was prompt and courteous. The car (2012) looks like new!”
“My first service here was fantastic. Steven Sullivan was warm and professional and I especially appreciate that that he was proactive in his communications. By extension, the whole staff was great, unpretentious and helped turn the typically wince-inducing car service experience into a super one.”
“I can’t say enough good things about Ray. He services my car every year and is always willing to help or give advice related to my MBZ. His price is reasonable and they haven’t changed for the past several years. After the fires, I brought my car in to have him change the engine and cabin filters. He did it in 5 minutes and I was on my way. Always accommodating and a lovely person. Thank you, Ray!!”
“Brianna was a great help in finding parts for our bicycle track. She is knowledgeable and personable and was able to give us options for our rack from the Yakima company.”
“Caliper collision was 10/10 on communication, professionalism, and outstanding service! I had never been through the process of getting my car repaired with them via a Geico claim, and they walked me through all the steps and answered all of my questions. They liaised with enterprise to ensure I had a rental why my car was being repaired, and they sent me frequent updates along to way to ensure I was aware of their progress and the potential date for which my car would be finished. I DROPPED MY JAW when I saw my repaired car, for it looked BRAND NEW and better than when I brought it to them. They also provided a complementary interior and exterior clean free of charge. I could not recommend them more!”
“I am so happy to have my Jeep repaired at Caliber Collision. Everyone was super helpful and kind. Pedro kept me updated every step of the repair process. I will use their services again if I need to. Thanks Caliber Collision for getting my Jeep back to me quickly.”
“Huge thanks to the team!
My front bumper had an annoying scratch that always caught my eye every time I walked up to the car. It seemed small, but it bothered me a lot.
These guys restored and repainted it perfectly — now it looks like nothing ever happened. The work was done fast, professionally, and at a great price.
They even surprised me by washing and vacuuming the whole car.
Customer service like this is rare, and I will definitely recommend them to all my friends.”
“Vince is amazing !
The job quality is excellent. Vince did is very professional and experienced. His experience was represented us with insurance company to make sure we only installed new parts on my vehicle. I highly recommend AW and specifically Vince to anyone looking to have any insurance claim work needed on your vehicle. Thank you Vince ?”
“Arthur, the owner, is a truly talented professional with regard to audio car sound systems. Though we works on all car systems he excels on working with the more complex and sophisticated systems, like Porsche, BMW, Mercedes and exotics. Regardless of what he’s working on he’s a protectionist taking great pride in his work.
He just did a complete retrofit upgrade of my Porsche 911 installing a back up camera and blind spot system. Despite the complexity of the task, he was amazingly reasonable. Equally important he takes so much pride in his work and insuring that you are more than pleased with the outcome. It’s so rare to find this kind of expertise and commitment. Equally important, he’s a great guy.”
“We're very grateful to all the people who helped us get our 2005 Mini Cooper back on the road with such kindness and a sense of priority! Take care & take it easy, Campos Team!”
“George runs a top notch operation. An excellent communicator, he's nice, honest and just a good guy. The work we've had done, and there's been a variety, (wife's Lexus, daughters Rav4, etc.) has all been excellent quality.
I feel a bit guilty for all the times he's helped me with simple, quick fixes, often on the house. Big thanks for the recent hood clip and all you do!! This review was long overdue.
Trustworthy place.
Best auto body shop around.
Period.”
“Someone hit my car and left some scrapes without a note. Rafael fixed my car up quickly and perfectly! Couldn't be happier with the service, quality, and the price.”
“Fantastic car buying experience. Joseph was beyond professional and upfront about everything. No hidden fees or any shenanigans.
My first Audi and my first electric vehicle, and it was and is great top to bottom. All due to Joseph and Audi being organized and providing a great car buying experience.
I'd recommend them anyone and everyone for a wonderful car purchasing experience.”
“Huge shoutout to Jon (the owner) at Premium Collision. He was a tremendous help from start to finish. I was referred by a good friend after someone hit my parked car in a lot, and I'm pretty sure I owe my friend dinner because this place was a total win. We went through insurance and Jon made the whole estimate and repair process super smooth. He communicated with me proactively the entire time. Honestly, he almost over communicated, which I genuinely appreciated. You don't usually get that kind of updates and transparency from a body shop. Jon got the OEM parts, and finished my car two weeks ahead of schedule. On top of that, he even did a complimentary fix on a deep scratch from a separate incident, which was above and beyond. You can bet I'll be referring Premium Collision to friends and family from here on out. Highly recommend working with Jon if your car ever needs help!”
“I had a great experience with Pasadena Collision Center. From start to finish, they were incredibly kind, professional, and detail-oriented. They did an amazing job fixing my car — it looks as good as new! What really stood out to me was how honest and fair they are. Their pricing is very reasonable, and you can truly tell you’re dealing with good people who care about their work and their customers. They finished everything right on time, just as promised. I’m very happy with the results and highly recommend them to anyone who needs auto body work.”
“They are the absolute BEST! It’s our go-to place whenever we need body work or repairs. The team is kind, transparent, and incredibly efficient. Highly recommend them to anyone looking for quality service and peace of mind.”
“Jason was very informative, attentive and made the process smooth. In addition, the manager Bryan addressed some concerns I had along the way. Both have been responsive after the sale as well. Couldn’t ask for a better experience from a dealer.”
“Baker & Paint is truly a gem. We loved that it’s a family-owned operation—it gives everything such a personal touch, and they treat their customers like family too. They went above and beyond when fixing our vehicle, and honestly, they made a stressful situation so much easier.
After our accident, dealing with insurance felt overwhelming, but they handled everything directly with State Farm and took care of the entire process from start to finish. We didn’t have to worry about a thing. The quality of their work and their kindness throughout the process meant so much to us.
Absolutely recommend them and would work with them again in a heartbeat!”
“Had a car accident and was referred to NP Collision center, dropping off the car was super fast and easy they dealt with the insurance fully and my car was ready in a week and a half due to other damages found once the work was started . The experience was exceptional!!”
“Excellent service, convenient hours. Sat in the comfortable waiting room and enjoyed a gift of Armenian chocolate while the Red Star team quickly changed my oil. Will be returning.”
“Best auto service for European cars
John & Steve are honest friendly and efficient. Consistently each time I’ve ever brought one of my cars to them the issue is resolved without stress. They accommodate me on schedule as well. My father brought his cars to them for years I am thankful to know of this auto repair place and will always continue to bring my cars to them. Cannot speak highly enough!! I don’t even live locally to Pasadena however I drive hours to have my cars serviced there that’s how much I appreciate this business and the trust I have for them!”
“Out car overheated then broke down right in front of Kyle’s. He “took us in” for a diagnosis, told us to go have lunch, then repaired it by the time we returned. Very fair price. Will return!”
“Easily one of the best customer service experiences I’ve had in the last decade. I arrived for an estimate to repair our Toyota Camry’s front bumper. The team quickly greeted me and took notes in order to provide a quote. In the meantime, they helped temporarily repair the bumper so that it was safely secured to the vehicle. They did this at no cost while I await the final repair estimates. It was incredibly thoughtful and will certainly earn them my business in the future.”
“Superior service lives here
So I met Onik and I gotta say he looked at my damaged door and invited me in to go over the estimate. He’s a throwback to a time where people gave a damn and cared about the person, the problem and finding a solution.
I dropped off my car a day late and would you believe,
the parts had already been delivered.
The car was finished promptly it looks showroom perfect, everything inside and out.
It’s almost like a throwback of service and doing the job right. The communication was great cant ask for anything more.
Its been a pleasure doing business here.”
“I came here for a headlight bulb replacement and everyone was so friendly and kind! They made sure they could diagnose the issue and they had the right bulb for me on hand. It took all of 5 minutes and I didn't even have to leave my car. Thank you, I will be back!!”
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“Great experience, came into buy some helmets and the employee that helped me was very informative and helped me make the right decision. Great location and great employees!”