“I can’t say enough great things about this UPS Store, especially thanks to Jackson. From the moment I walked in, they were professional, friendly, and genuinely eager to help.
Jackson went above and beyond to make sure my shipment was packed securely and handled with care, and incredibly efficient and knowledgeable, making the whole process quick and stress-free. They both took the time to answer my questions and made sure everything was done right.
It’s rare these days to find customer service this consistent and thoughtful. Thanks to Jackson, this location is now my go-to for all shipping, printing, and business needs.
Highly recommend—top-tier service every time!”
“Employee (Eric) was very helpful and it was getting pretty busy but he stayed calm which was nice he didn't get overwhelmed or anything and helped everybody with a smile on his face”
“Fast, professional and excellent service. We had tried to ship out a large chandelier at a few other UPS stores including in Sonoma Valley (95476) and San Rafael. Neither store would ship it. We went to other shipment stores and were quoted very high prices. The Chandelier wasn't heavy but it was large. Not only were we quoted a price that was 75% less than at other places (Roughly, we paid $250 rather than quotes as high as $1,000), but the package arrived only a few days later and in perfect condition. It had to go from CA to IL. Everyone was happy. I will be traveling out of Sonoma Valley to this store in Petaluma for my future shipment needs.”