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“Employee Hugo was very polite, pleasant and professional, but most of all very knowledgeable of Verizon’s product. Which was very impressive, enhancing my purchasing experience as a new customer.
The store was very clean and the choice of music was enjoyable.”
“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phone Accessories
“Gary was amazing. Helped me choose the right Pixel 6 screen to replace my broken one and once I received it, he was able to fix my phone on the same day I told him I received the new screen. He had my phone back to me within the hour. Such a great guy. Super friendly and got the job done right and quick. Definitely recommend him..”
“Repair All have always solved my family’s phone issues. Claudia has been a Gem while helping out there, her pleasant and friendly attitude along with her quick response to the problem and how to fix it in a timely manner makes it well worth the affordable cost of having our phones serviced by them.”
“I am your newest member at boost! Michael representing boost assisted my interests concerns special needs and set up of my new device so I did not have anything to do but enjoy my new electronic and service. He is AMAZING! Took genuine interest in my circumstances providing me the best option possible. He is absolutely an asset to your company and would be the picture image when training new staff thank you thank you, sebrina”
“Trew was AMAZING. She was knowledgeable and professional as well as great to talk to and patient while we waited forever for my old phone to finally sync (my fault for never deleting anything, not hers). The experience was 10/10. Thanks again for taking care of me, Trew!”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
“The best cricket store in San Pablo is 'the attention was very good and excellent service, 4 lines plan for $100 with the best iPhone, Jannia was very patient with all our questions and offered us great service, thank you very much”
“Evelyn was very kind she was fast with service yet patient to help me with my phone I will always come back to this Metro PCS store it's so nice to see great customer service!!!!”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
“Alondra at this AT&T store was so helpful. She was very experienced and able to resolve all of our problems regarding our phone. She fixed network and battery issues”
“I can't say much about this store itself. But I will be talking about my experience with switching to cricket wireless. It is amazing! I am so happy now. I have 3 lines with them and I was able to move my phones to them. I can't recommend them enough. Very happy customer!”
“Went to this store to buy a phone and by the time I got rang up the amount due had increased by $100. I questioned muhammad who got really upset. He provide horrible customer service. He was so upset because I did not want all the extras he had added to the plan. I finally bought the phone but he did not help me set up my phone. However , there was another representative present at the store his name is Hamza , he was the reason why I gave the higher stars. If you ever go to this store wait to get service from Hamza . He was patient, polite, really helpful and a true example of what good customers service should be like. Thanks for the great service Hamza.”
“Was just at the Yosemite,Manteca location to get a new phone. Met their sales associate Annie (actually not sure of her title ) However she was very helpful , professional,and patient. She hooked me up with another line even for the same price I was already paying. The location was convenient but the customer service was amazing. Thank you so much for your help and patience Annie and thank you Cricket. Stace from Tracy”
“Lupita and Emily were both super helpful and friendly. We ran into a lot of issues while activating out family plan but they remained friendly and extremely helpful throughout. They walked us through the entire process! Excellent customer service! Thank you”
“Well, I was calling around for information on Wi-Fi a month or two ago and I talk to this nice gentleman. Sergio and I took his number and then I called him yesterday because I was ready to do your fiber optics and he was really great. He was amazing. He did everything he needed to and then some. He also let me do things over the phone so I didn't have to stop my day and go to the store.”
“Guadalupe was AMAZING!!! Her Patience and professionalism was above board. I didn't know my pin code. And she went above and beyond board to try to help me. She looked up multiple codes without an attitude and tried different options. She was a pleasure!! There are a couple of things that I'm unsure of. On my next day off when I go there; I hope that she's the person at the counter. Guadalupe ROCKS!!!”
“Abdullah was very attentive to customers and my needs of a new screen protector/case for phone. Abdullah has excellent customer service and professional screen installation. Also gave me a discount on my bill. Much appreciated and blessings to this location.”
“Cricket Wireless is the discount version of AT&T. They even gave me a new phone in preparation of the 5G switch. The woman at the Downtown Berkeley store was really good at handling the switch to the new phone -- it took just about 20-30 minutes. Her name is Tina. I LOVE having a store in downtown -- and I strongly recommend Cricket (Discount AT&T) to students, older people, or anyone who likes a bargain! Each time I have needed help, this Berkeley store has been perfect. THANK YOU!!”
“Made a 3pm appt on a Sunday just 2 hours earlier and arrived as the only customer in the store. Glenn was working and provided exceptional service. His ability to be helpful, friendly, and not pressuring was the perfect customer service balance. Highly recommend people visit him for new phones (I got the Samsung s24+) and hope his manager sees this value and new hires learn from Glenn.”
“I went to the store on springs road, a nice man there named Dean was very helpful! He made my purchase affordable for me save me money and is very very nice! Thank you Dean”
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“The folks took care of me really well. They were friendly and knowledgeable and took the time to fix my issue. I wish more places were this customer service oriented.”