The AT&T Store located at 2180 Shattuck Ave. in Berkeley provides a range of devices, including phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the store's friendly and patient staff, who offer exceptional service and assistance with upgrades and troubleshooting. Many reviews highlight the helpfulness and efficiency of employees like Bryant, Fanon, Sydnee, Jenn, and Trew, who ensure that customers have a positive experience while transitioning to new devices or selecting the right plans. Customers have noted that the store excels in providing hands-on help for tasks such as trading in devices, purchasing accessories, and managing iCloud updates. However, there are suggestions for improvement, particularly regarding the access rights of some staff members, which can sometimes lead to longer wait times for issue resolution. Overall, the AT&T Store in Berkeley is highly recommended for its personable customer service and dedication to making the upgrading process easy and enjoyable for all customers.
Coming to AT&T near UC Berkeley was a great experience. The wait was short, and manager Rafferty was awesome. He assisted us with our needs and explained very well, went far and beyond what we’re inquiring about, and provided us with an excellent customer service.
July 2026
Rick at AT&T in Berkeley, CA was so helpful getting me the upgraded phone I wanted and well organized and even got me signed up for AT&T fiber internet saving me $47/mo. over xfinity!! He is a great employee and an asset to your company!
June 2026
Raff, did a great job on explaining my new phone plan and even transferred all my data from my old phone to my new one. Very much appreciated. I would highly recommend Raff at Att Berkley for all your needs. Thank you Raff
