The AT&T Store located at 2180 Shattuck Ave. in Berkeley provides a range of devices, including phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the store's friendly and patient staff, who offer exceptional service and assistance with upgrades and troubleshooting. Many reviews highlight the helpfulness and efficiency of employees like Bryant, Fanon, Sydnee, Jenn, and Trew, who ensure that customers have a positive experience while transitioning to new devices or selecting the right plans. Customers have noted that the store excels in providing hands-on help for tasks such as trading in devices, purchasing accessories, and managing iCloud updates. However, there are suggestions for improvement, particularly regarding the access rights of some staff members, which can sometimes lead to longer wait times for issue resolution. Overall, the AT&T Store in Berkeley is highly recommended for its personable customer service and dedication to making the upgrading process easy and enjoyable for all customers.
Dealing with Trew was an absolute pleasure. Being a loyal customer, I felt Trew was very knowledgeable and communicated my options clearly. I left more educated and the whole experience exceeded my expectations. Thanks Trew!
February 2026
Stefani was amazing with helping out my dad and I. She was very knowledgeable, informative, patient, and genuine. Stefani is a true asset to the team and deserves a promotion for her hard work and dedication. Would give her 10 stars if I could.
January 2026
Stephanie and her team downtown Berkeley are kind and well-informed about AT&T products. Pricing is right!
