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“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“Charles & Antoinette were both incredible helps and truly a breathe of fresh air compared previous carrier providers. They’re presence & energy was much needed while dealing with frustration of replacing a cellular device”
“Michael Z, the manager at this store, did an outstanding job resolving my issue. As a first time customer of AT&T, I was about to give up on this company. Long story that includes online purchase during Black Friday, cancellations on orders without my approval, UPS delivery of box without the iPhone 17 (seems like an inside job at UPS with double taping of the package), multiple security and fraud checks, and countless hours on the phone with multiple managers. It's almost like ATT does not want my business!
ALERT: If your phone is stolen during the delivery process, the ATT process makes you feel blamed as if you are the criminal. Despite multiple explanations to service reps, it doesn't appear that they document. Fraud team denies requests.
Enter Michael Z. His efficiency, quickness, patient, caring and customer service approach won me back to give a last chance. I can't say the same of the workers at other branch stores.
Moving forward, should I have any more issues with ATT, I will be coming in store to work with Michael.
Come to this shop if you want a smooth experience.”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I walked into this location and was immediately greeted by a young lady named Celina she was very kind and knowledgeable. She was quick and efficient. I recommend this location for all your AT&T needs.”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phone Accessories
“Gary was incredibly helpful. He made a house-call, quickly assessed that I didn't need a professional repair, advised me on how to take care of the problem, and didn't charge anything. I thought I was getting a phone repair and instead I had my faith in humanity restored : )”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“I came into this store on Friday 8/7/26 around 5:30pm or so. I was distraught! My Dad switched my phone from T-Mobile to his account with AT&T because I asked him to :) and that started the day before. He lives in TX and I think the rep out there was doing something shady but that’s a review for that store. Anyway, I was on hour 28 with no service to my iPhone, green bubbles for iMessages, just all the things were going wrong. Lamar was a gem, as soon as I walked in the door he was trying to help me. I was there so long he had to take his lunch and I was still on the phone with AT&T with no luck. Then Christian the manager steps in and he miraculously taps into my settings and fixes all the problems. Messages coming through, phone calls can be made, blue iMessages… just amazing! Thank you both so much for your assistance. I’ll be in soon for my upgrade :)”
“Btw the best outstanding customer service Isam and Abdul and Bassam all they have the best communication and very respectful honest people and always have smiles when you walk into the store”
“Great experience with this business today! They are very knowledgeable, and helped as fast as they could, considering how complex my issue were! Such a pleasure!”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
“Spoke with Alex when I went to get a new phone and become a Cricket customer. He was extremely knowledgeable and made me feel very comfortable becoming a new customer. I couldn't have asked for a better customer service experience.”
“Thoughtful and patient with an old lady who doesn't hear well. I truly appreciate this store and in any ways I'm sorry I'm changing my phone but all the people in the store are just great”
“Great place. Extremely helpful and very nice, and always looking out for their customer's. Christine and Vien are amazing and always make me feel welcomed. Plugged me with a new awesome flip razor phone, charger, and headphones ?, and a case for the low. Keep up the good work, you guys are the bomb ?? ????????????????”
11:30AM - 3:30PM
429-B 9th St, Oakland
Mobile Phone Accessories
“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
11:00 AM - 6:00 PM
2992 E 9th St, Oakland
Mobile Phone Accessories
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“I am full of appreciation for sales rep., Nancy Abadio who went the extra mile to assist me with opening a new account and with me bringing my own phone for activation. Her patience towards me and my lack iPhone savvy was praise worthy. She also helped me by wiping the previous owner's data. I've been to Verizon and AT&T and did not receive anything near the customer service Nancy produced. I was fortunate to come into this Cricket branch to find a kind and friendly young lady ready and willing to help me . I will recommend Nancy to all who need Cricket wireless service.”
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“Had a really great experience at Kemo Wireless. The owner was incredibly cool, honest, and helpful, and you can tell he genuinely wants to build his business and grow within the community. He came across as someone you can trust, which goes a long way when you’re dealing with phones, computers, and repairs.
The shop itself is clean, beautiful, and very well kept. I really hope more people in the community discover this place and support it. Definitely a local business worth checking out, and I’ll absolutely be back.”