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“Excellent experience with this bank. They are always great with customer service, take care of all my needs with multiple accounts including business needs. Highly recommend!”
“The bankers on this site are really nice, patient, and efficient. Delilah Chen helped my parents open personal accounts and guided them through all the options and documents step by step.
This East West site is a great choice for personal banking. Very friendly to the seniors. Highly recommend!”
“I had the most amazing experience with Fanny on Friday. I needed assistance with something and shared a very personal story with her. She was so kind and patient and really made my day. The service extended to me was above and beyond and I am happy that I not only had my issue resolved but was able to work with a trusted professional like her.”
“Outstanding Service with a side of Genuine Joy! ? ?
I had the absolute pleasure of working with Aditi Damle during a recent visit to the branch, and I honestly can’t say enough good things. She helped me seamlessly with my debit card and ordering a replacement, but what truly stood out was how she did it.
Aditi is knowledgeable, professional, and incredibly personable. From the moment we started talking, she made the entire experience feel easy and human — the kind of service that turns a routine bank visit into a genuinely great moment. We shared plenty of laughs, and I walked out not only with everything handled perfectly, but in a noticeably better mood.
It’s clear she’s been part of the branch for quite some time, and her experience shows. Thoughtful, efficient, warm, and authentic — plus a hug goodbye that absolutely made my day.
Thank you, Aditi, for being amazing at what you do. This is the kind of customer service that people remember.
--- FLM”
“I visited the 1st United Credit Union in Pleasanton on the morning of May 20, 2025. I was there to deposit some funds and to establish an online account. I was assisted by Ms. Alondra Torres. Ms. Torres exceeded all my expectations regarding results of the visit and the level of service I was provided. Ms. Torres was friendly and professional in her interaction. She efficiently established the online account as well as undertaking and completing additional account related actions. I was more than entirely pleased with the service I was provided by Ms. Torres.”
9AM - 1PM 2 - 5PM
5870 Stoneridge Mall Rd #150, Pleasanton
Banks
“Walk in is great, 1800 phone help is CRAP! I needed assistance, called the Pleasanton Office who sent me to the 1800 number immediately, which is just music for hours and hours, leave a call back number, and NEVER get a call back!
Edited to add: Found out that the deposit wasn't rejected. Shout out to JoJo in the OEFCU office in Redding, CA. She didn't send me to the 1800 number, like the Pleasanton, CA office did, she researched the, supposed, rejection herself. Found out later, on the depositors end, that I was misinformed. They NEVER SENT, the deposit they told me they had, then they told me that the, deposit they never sent, had been rejected by OEFCU.
OEFCU really needs to fix their 1800 number, but I thank my lucky stars for JoJo in the Redding office, she was a huge help, and reassurance.”
“My wife and I recently had the pleasure of working with Shawnacy and his team at Excel Realty, and we couldn't be happier with the experience. As first-time homebuyers, we were quite nervous about the entire process, but Shawnacy's expertise and guidance put our worries at ease.From the moment we reached out to Excel Realty, Shawnacy and his team were incredibly responsive and attentive to our needs. They took the time to understand our preferences, budget, and desired location, and they were always available to answer our questions and address any concerns we had. Their level of communication was exceptional, and they kept us informed every step of the way.One thing that truly impressed us was Shawnacy's deep knowledge of the local real estate market. He was able to provide us with valuable insights and recommendations based on his years of experience, which helped us make well-informed decisions. Shawnacy and his team were diligent in searching for properties that matched our criteria, and they were patient with us as we explored various options.He demonstrated professionalism and dedication throughout the negotiation process, ensuring that our best interests were always protected.Additionally, the entire team at Excel Realty was a pleasure to work with. They were friendly, approachable, and genuinely cared about finding us the right home. Their attention to detail was commendable, and they made sure that no stone was left unturned during the home buying process.Overall, we are extremely grateful for Shawnacy and his team at Excel Realty for their outstanding service. They made our first-time home buying experience smooth, enjoyable, and stress-free. We highly recommend them to anyone in search of a dedicated and knowledgeable real estate professional. Thanks to them, we are now living in our dream home, and we couldn't be happier!!!”
9AM - 5PM
561 Main St, Pleasanton
Banks
“I want to thank all the employees at Chase Bank here. Everyone has been great, and I especially want to recognize Chris, he is truly wonderful and incredibly helpful.”
“I have been a customer of Poppy bank for over two years. I have never had any problems and I get excellent customer service every time I enter the branch. Love this branch they truly take care of their clientele.”
“Sabreen Awwad helped me with a very difficult loan transfer. This was a very complicated loan transfer as the result of a court order and was not able to be managed at my local branch in person. Sabreen was able to collaborate with the title department and the other party and get the loan transferred smoothly. She demonstrated effective communication, clear directions and guidance as well as care and patience. She is very knowledgeable, detail oriented and organized on the loan process. A couple of times I had to go into my local branch to sign documents and Sabreen was able to communicate with the Fremont branch to make the transaction smooth and easy. Thank you so much Sabreen you are the best ☺”
“Luz here is incredible she is probably the best banker I’ve ever worked with in USA. She helped me navigate a difficult family case using power of attorney. She was extremely knowledgeable, thorough, caring and professional. She made sure to get all questions answered by people in different departments and she made sure in the future I would be able to navigate any issues easier.”
8:30AM - 5PM
6200 Stoneridge Mall Rd Ste 100, Pleasanton
Banks
“Jacob was outstanding.
Had to show up in person because my 401k rollover check could not be processed online. The online customer service team lagged on it for 2 weeks before finally advising me to drop by a local branch. I was skeptical but I drove over… then was pleasantly surprised at how smoothly it went. This team knows what they’re doing!”
“Shoutout to Bobby Claire, senior banker at this location. One of the most knowledgeable person about the bank of America processes at this branch.
He helped us set up the account correctly and also get a credit card.
Thank a lot and much appreciated Bobby !”
“Jay at UNCLE credit union in Pleasanton is the go to for banking needs! He knows what he is doing and really takes the time to understand your needs and put you in the best position to succeed. Thank you Jay and the Pleasanton UNCLE credit union team!”
“The team over at the Pleasanton branch is very helpful
Victor is knowledgeable in many areas of business / finance I would recommend any small business to them”
“Bianca's customer service is beyond great. She is friendly, easy to work with, and gets what you need done everytime I visit with her. I am grateful to have a banker to work with like her!”
“After a horrorible service at the Crow Canyon branch CA. I waited 30 minutes to renewal my CD. Frustrated and left with no service and not even acknowledge by the branch manager whom I sat next to waiting. The place wasn't crowded either I was the only one waiting for service. I know I should have scheduled an appointment but since I'm off I decided to drop by. Afterall, no sign said I must have appointment.
To my delight I found a wonderful friendly banker name Ramanika at the Santa Rita Rd branch in Pleasanton CA. She greeted me to enter the branch and right away she assisted my needs. She smart and seem knowledgeable of her job, listened exactly what my needs are and I very much appreciate her attention to details that I don't need to repleat myself. My renewal CD and few transactions done very smoothly within 5 mins. I cannot thank her enough. Thank you for all you do. Chase bank can use more people like you!”
“I wanted to get a Home Equity Line of Credit, and John, Javier, Mira, and Stephanie were incredibly helpful throughout the entire process. They helped me secure a line of credit in less than 30 days. Along the way, they were always responsive, supportive, and quick to address any questions I had.
I had a wonderful experience working with this bank and truly appreciate the excellent service provided by the team. Thank you!”
9AM - 5PM
6689 Owens Dr #125, Pleasanton
Banks
“They're are always super helpful with our needs and go above and beyond to make sure our bank needs are met. They also offer some of the best vehicle loans in the market.”
“It’s up and running. ATM machine is located inside where the lottery machines are and across from the self checkout area. Was able to make a deposit with no issues.”
9AM - 5PM
749 Main St, Pleasanton
Banks
“Moulina has been exceptional in helping with our business and personal banking. this is a great branch office, like all banks, they have suffered cutbacks and retirements. You will be hard pressed to find a better local banking team. We've been US Bank Customers for over 25 years using this branch in Pleasanton.”
“NuVision has taken over SafeAmerica credit Union. It has been a great experience with the transition and the merger and my teller Courtney is absolutely the best. She's always a breath of fresh air every time I come into the credit union.”
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“I'm not 100% sure if I got the best exchange rate I could, but it was definitely in the ballpark. The main thing for me was that I was able to buy Euros for a trip in one step with no appointment, and it felt like a safe place to show up with a bunch of cash in my pocket.
I left satisfied with the transaction.”