The Home Depot in Poway is a hardware store providing tools, appliances, outdoor furniture, and building materials to residents. The store is always clean, with employees frequently offering guidance and help to customers, making experiences special and easy. Some associates receive high praise for their pleasant, perky, and amazing service, saving the day with laughs and help loading items. Customers love to come and chat with friends while shopping for items like switches, fire glass for fire pits, or artificial turf. However, significant frustrations are reported regarding policy changes. The military discount process is called a nightmare, requiring verification through an outside vendor via a QR code instead of presenting a military ID, which some refuse due to privacy and hacking concerns. There are also complaints about checkout procedures, including a request to agree to a bounced check fee after funds are confirmed and a lack of training for some management and checkers. Despite these issues, when problems arise, such as with a defective appliance, Home Depot is described as amazing and first class, stepping up to replace items. Their delivery system with text alerts is considered perfect, with polite and professional delivery guys. Overall, while some policies cause hassle, the store's helpful staff and responsive customer service leave many customers committed to purchasing there.
Called because Mira mesa home depot wouldn’t cut ply wood like I wanted but this store did.
May 2024
Everyone at this location has been super helpful - in tool rental those guys are above and beyond and Brendan was extra helpful and very knowledgeable- really appreciate you guys!!
April 2024
Always clean. This time we counted 4 employees that offered their guidance if we needed it. Love that about this store
