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“Annalisa is an EXCELLENT sales representative
She understood what I needed and Quickly helped me get the product I needed
She even made sure I knew how to use the changes I made to my phone”
“Beyond helpful and friendly. Very knowledgeable in the phone industry. Fast service. Comfortable waiting lounge. Conveniently located. These guys will get you a phone no doubt. Just have some form of id and your food benefits card. Ask about upgrading phones for 10 bucks and if you can afford it. Consider leaving them a 5 or 10 dollar tip to help make sure they stay taking care of us all at this location. Well worth it. Don't go anywhere else. Note. T-Mobile network gets much better coverage then any and all other carriers networks. Especially in the hills westward of Redding.”
9:00 AM - 8:00 PM
835 Browning St Suite 101, Redding
Mobile Phones
“Highly recommend Mad Mountain Wireless. Deb and her team are patient problem solvers who get you where you need to be. The attention to detail and kindness that my son and I experienced there when adding a new phone and line to our family plan was worth writing home about, and I don’t say that too often. Way to go Mad Mountain Wireless, Deb, and Team! You are rockstars!!”
“Christian was very helpful, explained our service plans, worked to get us the best pricing for our upgrades and plans. He had to juggle three customers at the same time. He did it effortlessly and as far we could tell, flawlessly!
Definitely making the East Cypress store our go-to!
Thank you, Verizon, for an excellent experience with an excellent employee!”
10AM - 7PM
1340 Churn Crk Rd # C2, Redding
Mobile Phones
“I wish I could remember the girls name who took care of us, she was awesome. I was on vacation and brought in a phone I had that needed setting up. She had it done in no time, with a smile and no charge.”
“I have NEVER been more upset and disappointed in my entire life... I can truly say with all my heart that I have NEVER been done more wrong... A "Certain Someones" significant other absolutely refuses to hangout with me and/or attend team event and it's not only upsetting but straight unacceptable. It's not even anger anymore at this point, I just feel numb and constantly spiraling deeper and deeper into despair. I find myself dissociating with these overwhelming thoughts constantly buzzing in my head. I really hope that this "Certain Someone" apprehens their significant other and makes this right. They need to be scolded, smacked a few times with a rubber slipper, and have their beer privileges stripped from them. I have NEVER been treated this way before and will remember the way this made me feel for life times to come.”
“The technician showed up right on time. He was very thorough and covered all bases. He was thoughtful enough to set up our Starlink to where it wouldn’t look ugly. Beautiful work ?”
“Good salespeople. I have been with Metro PCS for at least 20 years total. Never any billing problems.
But I sure get a lot more commercials than I used to get. Very annoying it's like watching tv.
But the employees in the store itself was great”
“I arrived at the curbside parking at 1700 Anticipating a long wait, to my surprise my item was promptly delivered by a very polite young man named Gordon Thank you”
11AM - 8PM
900 Dana Dr A9, Redding
Mobile Phones
“So a little bit of context: I left tmobile a few years ago after a debacle over an iPhone. I recently switched back because I had Verizon, and their 5G was not very reliable.
I tried to do the switch and save, and I’ve never had such a headache inducing month with anything like this. I didn’t receive instruction on how to do it in the beginning, I was lead to believe I would just receive an email for when it was ready,, but I never did.
So now, unfortunately, I have to dish out the 600 bucks to pay off my phone, and not to mention, this debacle has affected the due date, so I may have to pay a late fee.
So if you switch over to T-Mobile, make sure your phone is already paid off. The process for “switch and save” is tedious, and by the time you hear anything back, your bill is already most likely due.
UPDATE: T-MOBILE has redeemed themselves. A great customer service rep. helped me out on my switch and save, and even expedited the payment to pay off my phone.
Thank you guys very much for your assistance, and I am very pleased with the results. You guys have earned a lifetime customer.”
“I brought my iPhone 8 Plus in and they did an amazing job. I told them I had to be at work at one and if they could have it done before and they did . So that's why they deserve these 5 stars thank you ! I recommend this place for everyone with a broken phone !”
10AM - 10:30PM
4805 Bechelli Ln, Redding
Mobile Phones
“Thanks you Shawn for your amazing customer service. Thank you for going through all trouble you went through to make sure I got the device that I was happy with. I appreciate you making the experience a pleasant one. AT&T has amazing customer service.”
“Stopped in to turn in my old cell phone after getting my new one. Was greeted within 10 seconds of walking in the door. I was back out the door within 5 minutes. Excellent service.”
“Wow, I’m surprised to see such poor reviews. Maybe this store has hired new people since then. On 12/31/25, I had a pretty bad experience at my former carrier, AT&T. After the holiday, I went to shop for a different one and needed a new phone. After being in several, one where I wasn’t even acknowledged for 10 minutes (no “hi”, “we’ll be right with you” nor eye contact); I appreciate that Spectrum has a self check-in so you’re not waiting on someone and can get in line. You’re going to wait at any store. Eric, who helped me was amazing and remembered my name when I returned to make my purchase. And from what I could tell, all the employees seemed pleasant, helpful and professional. No “smoke breaks” that I could see. I was completely satisfied when I left and oh, by the way, I’m saving $70/month for the first year. I gave 4 stars because perfection would be not waiting at all.”
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“Walked in to Mad Mountain Wireless (AT&T) to get help on a complicated matter with one phone dying and also trying to merge two accounts together for a better plan. Dane jumped right in and while it took 2 hours (and 2 calls to AT&T corporate) Dane got it all figured out for us, and at a better price than expected!
BONUS: Dane also took the time to help get ALL of the data off of three phones (including the broken one) onto the new phones. Dane earned hero status in our eyes!”