Altura Credit Union provides outstanding and amazing customer service. The staff is consistently described as friendly, helpful, nice, sweet, and welcoming. They are knowledgeable and ensure problems are taken care of correctly. Employees take their time to help with accounts, from opening checking and savings accounts to updating information and issuing new cards. The service is efficient and done in a timely manner. This excellence in service is a key reason members keep going back and recommend the branch to others. Many describe it as a great credit union and one of the greatest banks they have ever been with, highlighting an amazing experience from day one.
I had an amazing experience today at this branch. I came in looking to apply for a car loan and was helped by DiAnne Burnett, She was so kind and really helped me understand the process! Customer service was a 10/10
May 2026
Dianna Burne at Altura provided great service. I accidentally gave the wrong phone number, but she stayed calm, patient, and helped me successfully become a member of Altura.
May 2026
Opened a new account today. DiAnna Burnett assisted me through the process. She made it quick and seamless. Very warm and welcoming and made the process comfortable. Thank you!
