Verizon is a mobile service provider that offers a range of products and services, including the latest mobile devices and 5G home internet. Customers can visit their store in Sacramento or shop online, where they can schedule in-store appointments or place orders for convenient pick-up options. The store is known for its helpful and courteous staff. Many customers have praised employees for their exceptional account servicing and willingness to assist with issues, even when other support channels fell short. Staff members like Ahmed and Phil have received specific recognition for their knowledge and customer care. However, some customers have expressed concerns about the push for promotions during service interactions, as they felt it detracted from their experience. While customers appreciate the quality of Verizon’s network coverage, some have mentioned dissatisfaction with the pricing and felt that employees could better highlight the benefits of the service. Overall, Verizon's customer service is generally viewed positively, with many customers valuing the support they receive, despite a few frustrations.
Great customer service! I got there early because I was the first person to purchase a phone. They gave me a nice little gift!!!
May 2025
Helpful and courteous staff who did their best to assist me. Although they couldn’t process the cancellation and return of my Home Internet box since it wasn’t purchased in-store, they helped by connecting me with a representative over the phone and providing a backup UPS return label.
March 2025
Tyler did a great job assisting me with my phone issues . He was fast, efficient and friendly . Thank you
