Victra, a Verizon Authorized Retailer in La Jolla, CA, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for their helpfulness and dedication to providing a good customer experience. Customers appreciate the knowledgeable team members, like Sandy, who go above and beyond to assist with transitioning to new plans, upgrading phones, and addressing international travel needs. The store manager is praised for clearly explaining bills and resolving pricing concerns with kindness and expertise. While most reviews highlight positive experiences, some mention challenges, such as a sales associate convincing a customer to upgrade their Wi-Fi TV box, which caused setup issues and delays. Despite this, the overall impression is that the store staff are supportive, patient, and committed to making the process easy and efficient. Victra's goal is to connect customers to technology in a trustworthy, fun, and profitable way, ensuring each visit aims to meet individual needs and provide a seamless experience.
Jacky Rosas she’s the best. Very professional and great costumer service. Please visit her she is a very helpful person and will listen to any of your questions she resolved anything that you need. Thank you Jacky for your helping us😊
May 2026
Great staff! Extremely helpful and focused on doing the most to help me out
May 2026
The young lady who helped me upgrade my phone was super patient and very helpful with explaining the whole process.
