Verizon offers a wide range of mobile, 5G home internet, and business services across their stores, including the one in San Diego. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The reviews highlight the exceptional customer service provided by several Verizon employees. Brian and Mariana, the supervisor, were described as incredible, and LB went above and beyond to ensure a smooth transition for a customer switching from Cricket to Verizon. LB was praised for his patience, professionalism, and dedication in addressing all the customer's questions and concerns, even after the switch was complete. Caleb was also recognized as an asset to the Verizon team, providing outstanding customer service and demonstrating extensive knowledge. Similarly, Jorge at the Mission Valley location received high praise for his patience, knowledge, and willingness to thoroughly explain all the details to the customer, resulting in a smooth and stress-free experience. While not all experiences were positive, the overall feedback suggests Verizon provides reliable services and attentive, knowledgeable staff to assist customers with their various needs.
Nancy was spectacularly helpful and charming to boot. Would return in a heartbeat and recommend you all do the same.
August 2026
Caleb was fantastic. He explained some messy billing details to me, which was very helpful. He also flagged that my upgrade from Pixel 8 to Pixel 11 optionally included a $500 Pixel watch, which I decided to take him up on (I had to pay only the sales tax). Super great experience.
August 2026
Joshua was amazing. So friendly and patient, knew exactly how to help me and kept me updated with everything he was doing to fix my trade in issue. Super professional and lovely to work with. Amazing customer support
