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“I live right around the corner and have had to come in more frequently. Always the best customer service here! Thanks Pancho & Delia for making every experience so welcoming??”
“Cyclone Postal is a USPS Postal Partner. This program is similar to the older USPS Contract Station Program. This means they sell stamps and postage at the same rates as the post office. They will accept all of your outbound mail and issue instant tracking.USPS mail is picked up several times daily. (Mon-Sat)Cyclone offers the following:* UPS and FedEx Ground/Express services with daily pickup.* Private Professional Post Office Boxes Services and Package receiving.* Notary and Fingerprint Services.* Faxing Documents* They offer online vendors and businesses complete logistics services to ship their outbound shipping.* Authorized U-Haul Dealer with vehicles onsite.* Pack and Ship your outbound packages.”
“It has been 2 years for my son. Two years before he was 4 years old. Now he Getting better and better and Had lots of fun！Coaches are strict but kids all like them”
“I am responding to the several selfish, unthoughtful negative reviews posted recently. I have come to this post office for more than 20 years, beginning from the time I was a student at the nearby colleges. I have noticed how USPS head office have steadily reduced the staff, services, and capabilities here while the number of customers has remained the same or grown. Head Office has set up this post office and hundreds more like it to fail. Your unthoughtful complaints are not helping. Meanwhile, staff here struggle valiantly on. I thank them for doing their best in spite of conditions beyond their control. May I recommend before you slam the staff here that you consider writing first to USPS Washington DC and your representatives. Thank you.”
“Haven't been there IRL, but from the service I get from deliveries. I can't help but give them 5 starts — they work their butts off no matter how if it rains or if it's ungodly hot or cold. These guys are always here for us, they're one of the back bones of America! Keep up the amazing work mail(men/women) of USPS Covina! You guys are amazing”
“I had a great experience at the Covina United States Postal Service office while helping my husband get his passport for the first time. The whole process was smooth from start to finish. It was super easy to make the appointment online, and when we arrived, everyone was friendly and helpful. The staff made sure we had everything we needed and walked us through the steps clearly. It made what could have been a stressful process feel quick and easy. Thank you to the Covina USPS team for the excellent service!”
“Very Helpful at this post office. Everyone there has been nice and respectful and they get the job done in a timely fashion. Thankful this post office is close in town and love the old fashioned structure as well :).”
“I find then more than reasonable in there services ? Sometime it’s the visitor who r holding the line ? By not thinking about other next in line ? They take there time arranging there papers , moving like turtles . Overall , this location deserve an A ?”
“I see a lot of 1 star ratings for this location. I’d like to chime in with a 5 star for their post office especially. I am an online seller, and I have shipped over 30 packages with this location. Every single one has been delivered on time to the correct address. This location is also more feasible for me as I live near the mountain, and this is the closest option. I package and print/tape my mailing slips ahead of time, and I don’t mind if I’m out of ink, as each mailing slip printed at their location is one dollar, which is more affordable at times then a $30 ink cartridge. I have also had nothing but great service.”
“I want to give a big shoutout to Maria and Marcus at the Chino Hills Post Office. They were incredibly helpful when I came in to pick up a package and send out a large envelope. Despite the long line and the busy atmosphere, they remained patient, kind, and professional the entire time. Their friendly attitude made the experience so much smoother and more pleasant. It’s rare to see such great customer service these days, especially when things get hectic, so I really appreciate their help and positive energy. Thank you, Maria and Marcus!”
“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“I don’t know that coming to the post office has ever been an enjoyable experience, but it definitely was today. The two women working today were so helpful, so welcoming, despite a long line and only 20 minutes to closing. The energy was really so lovely, and everyone left in a better mood than when they entered, smiling and laughing. Genuine connection is so rare these days, so grateful for the team today!”
“I'm surprised at all the negative comments. This PO has allowed me to stop getting in the long lines at one on Arrow. I've received only helpful assistance. Someone complained about only one person in line. If your definition of a great PO is to have a long line go to the one on Arrow. Please stay away from this nice little alternative.”
“I picked up a few packages from here; every time, the staff brought them out quickly, and the staff is always friendly. Even though there's always a line, it moves quickly.”
“Staff has been very kind and helpful. I haven't done anything other than dropping off prepaid packages for our company so I can't review any of that.
However, had no issues with my packages getting lost and staff has always been helpful.
I do dock 1 star for avaliable. On the local website page it says the kiosk is 24/7 that is not true. Also, the web page says PO box access until 3pm on Sunday. I've come multiple times and the door is locked. Pretty annoying.
But no issues to report other than that at this time.”
8:30AM - 5PM
396 S California Ave, West Covina
Post Offices
“Best usps than the one in College St. Asian lady gave me a receipt like she supposed to unlike the other branch. Love that they're open till 2pm here. Plus their customer service is better here than a lot of the other branches. Huge parking too.”
“Adrian was super helpful, patient, and kind! He even helped me bring large boxes to the truck. He answered each question I had too.
It’s honestly rare for me to have a good experience at the post office, but Adrian provided exceptional customer service.
If you’re reading this, thank you Adrian!”
“I don't know why this post office gets such bad reviews. Maybe they've had problems in the past, but the customer service staff in place now is always helpful, kind and professional. I'm usually there a few times a month for various types of mail services and I've never had a problem. Sometimes they get really busy depending on the time day or holiday season, but I either use the kiosk during those times or just try again a different day.”
“The Mailcarrer that does my street is the BEST. Eric is always happy to see me and has a smile. He has been with the Post office for a long time, and has lots of experience.GOOD JOB ERIC”
“My wife and I recently visited the United States Postal Service to apply for our passports, and we were fortunate to have Christy assist us. From the moment we arrived, she was incredibly welcoming and made us feel at ease. She patiently guided us through the entire process, ensuring we understood each step and had all the necessary documents.
Christy's knowledge and professionalism were evident as she answered all our questions with confidence and clarity. Even when we were unsure about certain details, she took the time to explain everything thoroughly. Her patience and kindness truly stood out, making what could have been a stressful experience feel seamless.
What really impressed us was Christy’s genuine dedication to providing excellent service. She went above and beyond to ensure our application was completed correctly and even shared helpful tips to expedite the process. It’s rare to encounter someone so committed to their work, and Christy's passion for helping others was clear.
The USPS is fortunate to have such a wonderful team member, and we are grateful for the exceptional service she provided. If you’re applying for a passport or need assistance with any USPS services, I highly recommend seeking out Christy. She truly made all the difference, and we can’t thank her enough!”
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“Great post office and staff but I “lost” a 11 1/4 inch 9k gold mens, anklet here. If you find please send back to my forwarding mail address, i had PO Box 97.. it would be greatly appreciated and I would compensate you.”