Victra, a Verizon Authorized Retailer in San Francisco, CA, is known for providing friendly and helpful customer service. Customers appreciate the knowledgeable staff, especially staff members like Deep, Dewayne, and Jessie Martin, who are patient, efficient, and go above and beyond to assist. Despite occasional system issues causing long wait times, such as a 2.5-hour wait for a phone buyback, the staff's helpful attitude makes up for it. Deep consistently offers seamless service and quick solutions, making repeat visits positive experiences. Dewayne is praised for his helpfulness and for solving initial problems without pressure to upgrade. Jessie Martin stands out for his kindness and extra assistance, helping travelers in need by charging phones, providing directions, and offering courteous support. The store strives to connect customers with wireless devices like phones, tablets, wearable technology, and accessories, aiming to make technology accessible and trustworthy. Overall, Victra is recognized as a friendly, professional store that provides great service and a welcoming environment for Verizon customers.
DJ helped me switch from AT&T to Verizon and was friendly and patient throughout the process. He took time to answer my questions, and we worked together to find a plan that fit my budget. His manager Lulu was also great and helped review available promos and offers. Overall, a positive in-store experience!
December 2025
After losing my phone, LuLu guided me through getting a new one and made what could have been a stressful experience feel seamless.
November 2025
DJ was extremely helpful and thorough and provided top of the line service. This was the most positive experience I have ever had with a carrier and would highly recommend this location to everyone!
