Victra, a Verizon Authorized Retailer in San Francisco, CA, is known for providing friendly and helpful customer service. Customers appreciate the knowledgeable staff, especially staff members like Deep, Dewayne, and Jessie Martin, who are patient, efficient, and go above and beyond to assist. Despite occasional system issues causing long wait times, such as a 2.5-hour wait for a phone buyback, the staff's helpful attitude makes up for it. Deep consistently offers seamless service and quick solutions, making repeat visits positive experiences. Dewayne is praised for his helpfulness and for solving initial problems without pressure to upgrade. Jessie Martin stands out for his kindness and extra assistance, helping travelers in need by charging phones, providing directions, and offering courteous support. The store strives to connect customers with wireless devices like phones, tablets, wearable technology, and accessories, aiming to make technology accessible and trustworthy. Overall, Victra is recognized as a friendly, professional store that provides great service and a welcoming environment for Verizon customers.
Great experience at this Verizon! Deep, Christian and new hire Wesley were so friendly and helpful. They upgraded me and my sisters phones and gave us great new plans for close to nothing. Would go back just to hang. - Chloe and Brianna ily
June 2025
Christian was INCREDIBLY helpful and kind. Best experience with Verizon I ever had because of him
May 2025
Great experience with Deep! Had to wait a bit even with an appointment, but the experience was seamless and great customer service!
