O'Reilly Auto Parts in San Jose, California, located at 1799 Story Road, offers a wide range of automotive parts, tools, and accessories. Customers appreciate the helpful staff who provide excellent customer service, including assistance with installations like wiper blades. The store also offers valuable services such as free battery testing, fluid recycling, and Check Engine light testing. Additionally, they resurface brake rotors and drums and create custom hydraulic hoses for machinery repairs. The free Loaner Tool program is a plus for those who need tools temporarily. While many reviews highlight the knowledgeable staff and positive experiences, there are some concerns regarding phone accessibility and management. Some customers have reported long wait times on the phone, indicating a need for better communication systems. Despite these issues, the majority of customers express satisfaction with the service they receive in-store. The location's proximity to other stores, such as Harbor Freight, is noted as a convenience. Overall, O'Reilly Auto Parts is recognized for its commitment to customer service and a wide selection of automotive solutions.
I live about an hour away and had to get motor oil last night. I was originally going to get 1 qt and hope for the best, but was advised to get more than that. Diego ended up cutting me a deal for 5 qt for only 20 dollars or so, he then helped put the oil into my car and sent me off. Very helpful and nice guy, thank you!
February 2026
One of the better ones, it gets super busy so pivk a good time to go
