Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in San Jose or go online to schedule appointments, place orders, and use options like in-store pick-up, free 2-day shipping, or same-day delivery. Many reviews highlight excellent customer service experiences at the store. Staff members are described as patient, helpful, and amazing, assisting with questions, phone upgrades, and transferring data from old devices. They provide detailed help with billing issues, reviewing statements to correct overcharges and secure credits. The service is noted for being much better than dealing with customer service over the phone. Customers recommend the shop for its effective and supportive in-store assistance.
Great customer service and has a lot of experience with businesses too
November 2024
I had a great customer service experience today with Gustav. He answered all my questions promptly and was very patient. It’s nice to be able to walk into a store and get the help you need. Thank you.
October 2023
Excellent customer service.Ivan and Amar were so patient with me.Also, Tony, was super helpful over the phone.They fixed two of my lines and we're working on the third one.
