Victra is a Verizon Authorized Retailer in San Marino, CA, striving to create the best possible experience. The store offers a full range of wireless devices, accessories, and device protection. Reviews note that consultants and managers are knowledgeable, dedicated, friendly, helpful, patient, and engaging. Customers report high-level customer service, with staff being cool, calm, and ready to help without feeling pushy, which leaves guests more than satisfied. However, the store is frequently described as way understaffed, leading to very long wait times, sometimes with only one employee present late into the evening. Despite this, the service received is often praised as amazing and fantastic, with many customers stating they will definitely come back.
The lady with the pretty finger nails was very helpful and kind
May 2025
Dennis has been exceptionally excellent with his customer service. He went above and beyond measures to help me with my situation. He displays superb professionalism with an outstanding attitude.
April 2025
Denis at this store is a star. He is patient,knowledgeable, and sooo patient. He made the process of activating my phone and my wife’s phone smooth and totally painless. GREAT customer service service!!!!
