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“Fast, reliable and helpful. We worked together on an import heading to France and everything was more than perfect. Item safely packed, high quality of service and good communication.”
8:30AM - 6:30PM
11461 San Pablo Ave, El Cerrito
Mailbox Centers
“My new favorite UPS store. Unlike another one I went to, the staff here are friendly, there's sometimes a short line but it always moves fast, I know I don't need to worry or think about my package again once it's in their hands. Parking is also easy. It's overall an easy, enjoyable experience. This will definitely be my go to UPS store from now on.”
“I've sent several DHL packages through this office and they are always friendly and courteous, even when busy. Today I had a problem with a DHL package and the Manager Paras at You Send Me was kind in helping me fix the problem.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“Very professional, kind and helpful service, accommodating and friendly. Much better experience than at the local post office that has also overcharged me on a few occasions.
Highly recommended Mail Maxx !”
“The nicest guy owns this place!!! Please support his business. He has plenty of mailing supplies/options, has P.O. Boxes, and makes key copies! You won’t regret patronizing his business. :)”
“This is a fantastic alternative to the post office for sending and receiving mail. This long-time small business offers inexpensive PO Boxes (much less than the post office) and safe package receiving, with notary services, and smart service. You can send via UPS or USPS. There is a no-nonsense vibe when you go in, but there is also a clear integrity that you NEED for mail and for notary services. I will be happy to never go to the post office again, and it will be great to not have to worry about my mail being stolen - as is happening all over the area.”
“Big-box office supply and art stores didn't have an ink refill for my Japanese pen, but Payn's Stationery did. The clerk was vey knowledgable about Payn's stock; she knew immediately the type of refill needed and where it was located on the rack. This store is delightful.”
“I needed a document notarized and overnited to a title company in Washington. I found the closest UPS store in the Richmond Marina area and called. Voice mail. You know it's not going to get answered when they ask you to leave the date and time you called. Surprise, they never called me back. Instead, I headed over to see them in person. No notary there and they were not sure when she would be there. Great. From the parking lot, I called the UPS store off San Pablo. They answered and were ready to help. In about 10 minutes, I pulled up in front. Fantastic service. Very fun to talk to and would do business with them again in a heartbeat.”
10AM - 6:30PM
2930 Domingo Ave, Berkeley
Mailbox Centers
“I have been coming here for years and everyone who has helped has always been super friendly. A few weeks ago though, Nick truly went above and beyond. I showed up with a dozen packages right when they were about to close. The register and lights were already off and he was walking out the door. He offered to stay, but once I told him how many packages I had and that I still needed to handwrite the addresses, he thought of a solution where he could lock up and close the interior gate, but have me leave my packages in the PO box lobby and the shut the lobby door when I was done. I'm pretty sure USPS, Fedex, and UPS wouldn't have been able to provide a win/win solution like that. I'm so glad to have this service in the neighborhood!”
“I have used the Notary Public services at this location twice and I am ashamed to not remember the names of the folks who helped me because they were friendly, professional, and efficient. I look forward to any chance to work with them again.”
“Amazing experience at this store! My daughter needed passport photos, a notary, and copies and it was a perfect one stop shop! They even let me email an additional doc to her on the spot when needed!!! I am grateful for their kindness and incredible customer service!”
8AM - 6:30PM
1511 Sycamore Ave # M, Hercules
Mailbox Centers
“Best customer service I have ever experienced… no, seriously!
Staff are always polite, cheerful and they go above and beyond to get your needs met in a timely manner. I come in here all the time and I’ve notice that staff and kind and friendly not only with me but with everyone who comes in.
They answer question and resolve issues without making customers feel rushed or like a burden. They truly rock! I wish more stores had a team like theirs!”
8:30AM - 6:30PM
3060 El Cerrito Plaza, El Cerrito
Mailbox Centers
“Ayush has always been a great help to me. He consistently provides excellent customer service, ensuring that every interaction is pleasant. The entire staff at the El Cerrito location is great. I will definitely be returning here in the future.”
8:30AM - 6:30PM
2143 Springs Rd Ste 55, Vallejo
Mailbox Centers
“Store # 1523 by far has provided the best end-to-end service out of all the UPS I’ve visited. The staff is professional, knowledgeable and efficient. Highly recommend!”
“I called the phone number re picking up packages mailed US Mail and should have said US Mail instead of USPS. You can't actually pick up a package here if it is mailed US Mail and you aren't paying $176 for a small mailbox for 3 months. The people here are nice and patient the customers can be rude and demanding and complain about pricing like I'm doing but at least I appreciate them.
You could have got your free 20 pages to print out at the Piedmont library by walking 2 blocks up the street.
Santos Candelario
$5 just to print 3 pages but the person that helped me was helpful”
“Customer service here is great, they are always friendly and helpful. I go pretty regularly to make returns and have never had a bad experience. Obviously it’s slow sometimes and the line gets backed up but that’s to be expected with a small shop.”
8:30AM - 6:30PM
2625 Alcatraz Ave, Berkeley
Mailbox Centers
“I’ve always had great experiences here with friendly, patient staff, and there’s never been much of a line — I usually just walk in, drop off my packages, and I’m out in 5 minutes.”
“I just wanted to give a shoutout to Chandi at the UPS store.She is amazing.She is incredibly helpful with my package and made sure everything was sorted out perfectly. On top of that she is super friendly and had a great attitude. It's clear she really care about her customers. Thanks for making the whole process easy and enjoyable! I’ll definitely be visiting the store again soon. Keep up the great work. Thanks Channiii”
8:30AM - 6:30PM
2342 Shattuck Ave., Berkeley
Mailbox Centers
“I had such an outstanding experience at this UPS Store thanks to Carl and Thomas. They went above and beyond helping me with an extremely complex return process. Not only were they incredibly patient and knowledgeable, but they even stayed a few minutes past closing to ensure my return was completed properly.
Their customer service was truly exceptional - they took the time to walk me through every step and made what could have been a stressful situation completely manageable. I'm genuinely surprised by any low ratings this location has received because my experience was nothing short of stellar.
Carl and Thomas are true assets to this store. Their dedication to customer service and willingness to go the extra mile has earned my loyalty - I'll definitely be returning here for all my shipping needs. Thank you both for your outstanding help and professionalism!”
8:30AM - 6:30PM
2163 Meeker Ave, Richmond
Mailbox Centers
“I love the agents returning this is so easy and fast here the only thing is they need to change their sign for their hours many times I’ve come at 9 am and no one is there they open at 10 ish”
“Five star is only for their single employee….Cynita was awesome…..she was handling packages as well as live scan single handedly….very awesome, polite and funny…. Store only had one staff but that staff was awesome….”
8:30AM - 6:30PM
1569 Solano Ave, Berkeley
Mailbox Centers
“I go here ALL THE TIME and I can't imagine what was happening when these bad reviews were written. I have 100% positive experiences, ditto the rest of my family.”
“I come here often to return packages, as they are an Amazon drop-off location. The staff is friendly, trying to keep things running smoothly with what must be a mind-numbing job.”
“I had such an amazing time at the UPS store! The employee there, Bijay (I didn't catch his last name), was super helpful and friendly. I truly appreciated his help with my shipping needs. He definitely deserves a solid 5/5 rating for his outstanding service!”
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“I came here twice and both times the person behind the helicopter was extremely helpful and kind and helped us decide how to pack our boxes and provided free taping services”