Shipping Centers in San Pablo, CA

“My experience was very pleasant, the person who assisted me was very kind at all times when I mentioned that he spoke Spanish, he spoke to me in Spanish, he was very kind and gave me due attention.”

“I don't usually comment on places but I experienced my first male Karen moment. It was thrilling. So thrilling that I fumbled with my phone and only caught the last part as he did his walk of shame out of the door as everyone was left in silence. This man clomped up to the counter and the woman working, Phoung, kindly greeted him and asked him what he needed. The man cut her off and said, I DONT NEED YOU TO ASK ME ANYTHING. I DON'T NEED STAMPS. I JUST NEED YOU TO DO WHAT I ASK YOU TO!! He spoke to her like they were in the middle of a heated argument. This woman, mind you, had her scale to weigh packages malfunction, her computer decided that it didn't want to work anymore and had to restart it working ALL BY HERSELF on a Friday around lunchtime. She really wanted to do a good job so she managed to work it out while the line grew. If anyone reading this were spoken to the way he did you would've had to use all your God given strength not to go nuclear, hop over that counter and made him eat those words. I was on the side ready to say something but Phoung had it covered. She responded in kind with the addition of respect saying, I just asked what you needed so there wouldn't be any misunderstandings!! Then SHE apologized for the miscommunication for reasons unknown. Be kind people or you might just run into someone who will give it right back to you. Thanks Phoung!”

“I must have been lucky or timed my visit right--I was the only one in line and was even more fortunate to have a very professional, polite, knowledgeable and patient employee who completed my transaction in a timely and informative manner. Sorry I didn't get his name but I think it was something along the lines of John? He is a definite asset to the company, as was another stellar employee I had the last time I was there.Going by the reviews it seems like people went on busy understaffed days.”

“I must have been lucky or timed my visit right--I was the only one in line and was even more fortunate to have a very professional, polite, knowledgeable and patient employee who completed my transaction in a timely and informative manner. Sorry I didn't get his name but I think it was something along the lines of John? He is a definite asset to the company, as was another stellar employee I had the last time I was there.Going by the reviews it seems like people went on busy understaffed days.”

“My package was delivered. The key to the package locker was in my mailbox, but it was bent and I couldn't get the package locker open. I called the Hilltop Carrier Annex. A person answered the phone immediately and got in touch with the mail carrier for me. The mail carrier offered to meet me at the package locker in 20 minutes. Meanwhile my husband came home and got the key to work. He brought the package into the house. I called the Annex back, got the same lady on the phone and was able to tell them the problem was solved. I thanked them for the terrific response and service. And I'm saying THANKS again, here!”

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