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“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“From the moment I walked in, the staff was welcoming, patient and knowledgeable. The manager, Vee was especially helpful and made sure everything went smoothly. Vee took the time to answer all my questions, explained my options and made the entire process stress free. I would definitely recommend this T-Mobile location.”
“Listen, I’ll keep this short and sweet.
I spent well over three hours on the phone with Verizon customer service in the middle of the night trying to get a number that had already been ported attached to my phone. The number came from a CRM that used VoIP, and Verizon already had it in their system. The problem was simply getting it connected as the second eSIM on my phone. Somehow that turned into an endless loop of transfers and troubleshooting that went nowhere.
All that actually needed to happen was one small step. Delete the second eSIM that wasn’t connecting, reactivate it, and start the setup again. That’s it. Nobody on the phone could tell me that.
So the next day I went into the store.
There was a slow customer ahead of me who clearly needed a lot of help with basic phone stuff. Then another guy who wasn’t exactly rude but kept pushing for exceptions the employees obviously couldn’t give. Through all of it, I watched Konnor handle both of them with patience and kindness.
By the time I sat down, I was doing my best to stay pleasant after wasting three hours the night before going in circles and getting nowhere.
I explained to Konnor what was going on. Within seconds he knew exactly what the issue was and what the next step needed to be. We fixed it, my second line is now working exactly as it should, and the whole thing took maybe ten minutes. He even took a couple extra minutes to double-check everything to make sure it was fully set up correctly.
Anyway, if you ever have an issue with your phone and end up at this Verizon store, be nice to Konnor. He knows his stuff.
And after 21 years as a Verizon customer, he’s easily one of the best in-store employees I’ve dealt With.”
“This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.”
“I had a great experience at Verizon thanks to Omar. He immediately understood exactly what I needed and walked me through everything clearly and efficiently. We even ended up chatting about Verizon and some of the latest tech, which made the whole visit feel relaxed and enjoyable. Super helpful, knowledgeable, and easy to talk to, really appreciate the excellent service!”
“I had an absolutely fantastic experience at this Verizon location thanks to the exceptional service from Manager Lulu and Associate DJ.
From the moment I walked in, I was greeted warmly. They were both incredibly knowledgeable, patient, and went above and beyond to help me with upgrading my iPhone 13 pro to a brand new Google Pixel 10 Pro! Lulu demonstrated true leadership and professionalism, ensuring the entire process was smooth and efficient.
DJ was thorough, attentive, and took the time to explain everything clearly, making sure all my questions were answered. They are a fantastic team and represent the best of customer service. If you need assistance, I highly recommend asking for Lulu and or DJ! Thank you for the great experience I love my new phone!”
“I had a great experience with Sherrylee—she was helpful, competent, and committed to resolving a complicated issue. Her exceptional customer service kept me as a customer when I came in-store to cancel. However, BUYER BEWARE—NOW mobile has been a nightmare. I couldn’t reach a human, and when I did, they were overseas, unhelpful, and transferred me endlessly. After countless hours, I’m still stuck with the service, trying to cancel two unwanted lines. Despite a return receipt, I haven’t received my refund. In-store agents are limited, and I wasn’t the only customer frustrated with the NOW product. The product looks good on paper, but the reality is a total bait-and-switch. Reeling you in with cost savings, but you’ll save neither time nor frustration. The online interface crashes, and chat support leaves you hanging. Two weeks later, I still have no resolution. BE CAUTIOUS - Xfinity doesn’t care about your experience. I’m shocked that they offer such a flawed product with misleading claims. Shame on Xfinity!”
“(Translated by Google) Wide variety of phones and customer service is excellent. I recommend it(Original)Gran variedad de teléfonos y el trato al cliente es excelente. Lo recomiendo”
8:30AM - 8PM
26 Medway Rd Ste 1, San Rafael
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“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”
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“Grisha, Gustavo, and staff provided excellent customer service upon establishing 2 business accounts. Very helpful from start to finish, and even followed thru. Thank you!”