“Amazing service and great shoe selection. I went there to get my Dad shoes on for his Birthday present and he's very picky with shoes. But with how knowledgeable the staff are and the systems they use my dad really enjoyed the process. I 100% would recommend this to anyone shopping for high quality running/walking shoes.”
“First time attending this store & felt welcomed right away. Christopher was communicative and even offered me alternatives to options that weren’t available. Great customer service.”
9:30AM - 6PM
1815 Ygnacio Valley Rd, Walnut Creek
Shoe Stores
“Came in here for a good pair of walking shoes. Was helped by a nice young woman named Ray. Friendly, professional and knowledgeable. First time in years I've had a pair of shoes that fit properly!! I will definitely be back here again!! Highly recommended!!”
“Great place to shop for shoes! Owner is very knowledgeable about the product, and offered many alternatives for me to try on. Prices are reasonable, and the top notch service makes a huge difference, highly recommended!”
“amazing outlet store, everything I wanted to buy was in stock. the best part about this place though was the customer service. all the employees were extremely helpful and the shoes were super comfortable as well.”
“I walked in 15 min before closing to look for a new walking shoes. I believe it was Shannon or Sharon who helped me. She was so nice, patient and knowledgeble and found me a perfect walking shoes Women's ASICS Gel Cumulus 27. Its been a game changer for me. I wear it everyday to walk my dogs and jog and its my favorite shoes now!”
“The store experience in terms of finding what I neeed was great. And I will return there if I am in the area (I am not local). But the standout experience was the person running the store. I referenced an a sweater that I saw in the catalog. She knew what sweater I was talking about, shared that was not something she carried, but showed me other sweaters. Her knowledge of the stock was impressive. The most remarkable thing was her poise and customer service, she radiated a good mood and it was infectious. There were several other customers that came in while I was there and she greeted everyone with the same energy and enthusiasm.”
“Had to give my thanks to Store Manager, Jon Bryant, who helped me with sizing and exchanging to correct chelsea boots. I came in with the wrong size that I purchased on AE online on Friday evening, and Jon quickly measured my feet, explained what may be the issue(s), brought out two pairs to try out with one of a longer length and another of larger width, and process the exchange. I was in and out in less than 15 min. He was pleasant and knowledgeable expert to talk to too, which made the store visit a pleasure moment!”
“Got my first pair of dance shoes here with Barbara's guidance over a year ago. Back again to graduate heel heights and was helped by Olivia. Great service, quick and easy!”
“5 stars all the way across. Clean, helpful, and kind.
When I walked in I was greeted at the door, I believe her name was Jocelyn she was so sweet and went back a few times to look for shoes for me. Anthony is a Rockstar! He went above and beyond with making sure I was also finding everything okay and even shared some history on the Vans company. He was so helpful and kind to me and every other customer in the store.
10/10 recommend.”
“Have taken two different pairs of boots there for repair. For the most recent pair they found an easier and less expensive fix to the sizing issue. Work was prompt and excellent.”
“Wow! What a fantastic store with such a gracious, welcoming proprietress! I can't believe it took me so long to discover all Patrizia's has to offer. She carries so many of the amazing European designers that my girlfriends are looking for. Yes, the clothing is pricey, but justifiable--the clothing is unique, high quality, and not mass produced. In this era of fast fashion, this is exactly the kind of store we need! Not only do we need to support small businesses, but we can discover clothing options that truly celebrate our individual beauty and uniqueness. The owner has timeless, exceptional taste! Thank you for such an amazing experience! I'll be back!”
“Great customer service, very knowledgeable and professional when it comes to sheik in southland mall. I’m a regular customer because these employees Deep, Nataly, Yanira and Salena. They get me right every time.”
“I had a good experience in this Columbia Factory Store location. However, when I entered, I noticed that it may get quite busy during the rush hours, especially on the weekends. Otherwise though, the store was clean, there were a decent amount of selections, and the staff were friendly and welcoming. Overall, I think this is a sufficient and nice store to shop Columbia.”
“Big thank you to Nat for helping us plan our gender reveal! Sorry to have put you on the spot like that. We are lucky that such a wonderful person with a big heart works for carters. This was our first time shopping here but we'll be back soon. Thanks again!”
“Needed some new Redback boots, Alicia was able to find exactly what I needed and she was very professional. Will definitely continue ordering from this location.”
“Don't look like everyone in town. Great selection of price friendly, cute and current fashion. Fun place to shop, and my husband always wins when he gives me one of their gift certificates.”
“Great selection of clothes and good deals. Wish the store was bigger since it’s a kids store, so more strollers. It was difficult to navigate with my stroller while others were also trying to get through.”
“Cole Haan Outlet Store is one of the stores I must check out every time I'm in San Francisco Premium Outlets. The store has good quality products, deeply discounted prices, and friendly customer service. The Cole Haan shoes are very comfortable and durable. I have many pairs of Cole Haan shoes, and they have lasted years, and I like them a lot.”
10AM - 8PM
2810 Livermore Outlets Dr, Livermore
Shoe Stores
“High end luxury brand. Salvatore Ferragamo. The shop is in the San Francisco Outlet. There is a security staff that stands at the door to open and close it for customers. No snatch n grab on their watch.
The staff including security was terrific. Helpful. A staff member will approach you to offer assistance. I spoke with her and told her I was going to browse. No pressure. She was never too far away, the shop is not that large in physical size, so that was understandable. She was helpful without being intrusive. She provided great customer service.
I recall the women's shoe section was quite extensive. Gorgeous shoes in variety of styles and colors. Quality material, beautiful leather. But as I looked at the prices, they seem to be the same as retail. I checked later online and it was. This shop seems to be a retail shop vs outlet pricing. To add, there were no sales or specials. I did not buy anything. But before you do, check for the written return or exchange policy before you make a purchase. Make sure it is written on the receipt as well. From the other Yelp reviews, there seems to be an arbitrariness of the execution of the return/exchange policy.”
“Stopped by yesterday with my Mom and Veronica was amazing. She was so helpful and attentive. Definitely suggest asking for her when you arrive. She knew my Moms style immediately and what products she would like. Can’t wait to go back!”
“A good place with variety items on sale. Yet due to inflation in USA now clothes are priced about 75 % more than last year, it appears. Wonder what is responsible and who?”
“We were looking for a pair of boots for my daughter's summer job for a construction company but that could be used for other purposes after this summer.
The service level from the sales person, his name is Andy and was there today, at the store was exceptional. He didn't bother us when first browsing and just asked once if we needed help. But given the wide selection of boots and that she was also willing to look at Men's shoes, we eventually asked for his help.
Andy looked at what she was interested in and disappeared into the back, emerging a few minutes later with four options that we had not seen or considered.
Here's why the experience was exceptional.
1 - low to no pressure sales approach
2 - was customer focused and looking for the best match in terms of our needs
3 - was knowledgeable both about the products in the store and in inventory as well as the systems (checkout was very seamless)
4 - he went above and beyond what he needed to do by letting us stay. Even though the store needed to close. He locked the doors so that other customers couldn't come in but told us not to rush and making the decision about which shoes to buy.”
“I'm someone who has never had a pair of jeans that I loved, but I've always wanted to have that perfect pair. I decided to give Madewell jeans a try because I'd heard they were cut well for different body types. (I have a small waist and bigger legs so I often have a waist gap or they are too tight in the thighs.) Jordan in the Walnut Creek location is so knowledgeable and patient and she helped me find the perfect pair of jeans for me. Not only do they fit great, but they are super soft and so comfortable. I tried on so many pairs and she helped me refine it down to the one that was perfect for me (the Perfect Vintage Wide Leg). Thanks Jordan!”
“Elegant boutique shopping experience. The staff is attentive, knowledgeable, and professional. I like the natural fabric available at the Eileen Fisher store, they are comfortable and breathe easily. They have a variety of colors and styles from easy, slim, to relax fit. Excellent parking available in the Walnut Creek Broadway Plaza mall Center, refined shopping center, quality boutiques, department stores, and eateries. Great for the whole family!”
“I called the store to ask if an item was in stock and Eric let me know it was out of stock at their location. But he was so sweet and kind to connect me to another store that did! He even went above and beyond to give me the store number and luckily I was able to get the item I wanted. Amazing customer service!!”
“Who doesn't love Vans? I love that I can still go and wear them first before choosing. The staff here is awesome. They're super nice and helpful. It makes me happy that it keeps classics around but they still make really cool new stuff.”
“Me & my husband went to get him a pair of sneakers. The young lady that helped us was there as soon as we crossed the threshold of champs. She was polite, patient, respectful, and empathetic. She brought us his size in about 4 or 5 different style sneakers. My husband settled on a pair of Jordans and 4 white thick T shirts. I paid under $150 plus we weren't in there but a hot minute”
11AM - 7PM
4980 Dublin Blvd, Dublin
Shoe Stores
“Absolutely love this place! Not only were the clothes cute, the customer service was awesome. They're very polite and are always ready to help. The store is quite big so there are many items to choose from. The only thing I would say wasn't very good was that the clothes were definitely not cheap. I bought a Santa Cruz sweatshirt for $39.99. Other than that, everything was perfect and to be honest, I think it was worth it. I will definitely go shop there next time. Would recommend this to anyone.”
“Online shopping is my go-to nowadays, but if I knew every in-person shopping experience was going to be like the one I had today, I would shop in-person way more often. I was helped today by Priya, and she was so helpful and kind. I felt like I had a personal shopping assistant. Trying on jeans is not always super fun, but she made me feel great and helped me find items that were the best fit. I will definitely be coming back.”