The Cricket Wireless Authorized Retailer in Santa Ana is highly praised for its knowledgeable and friendly staff. Customers appreciate the honest, humble, and sweet approach of the employees who take their time to assist with services like transferring accounts and setting up new phones. Many reviews highlight the store's excellent customer service, with staff always ready to answer questions and help recover emails or resolve issues such as hacking situations. The store offers great deals, including autopay plans and affordable smartphones, ensuring customers receive value for their money. Employees like Lady, Maggie, and Jessica are especially noted for going above and beyond, working quickly and efficiently to help with device setup, syncing, and troubleshooting. Overall, customers leave satisfied, smiling about the helpful and caring service they receive at this location. The store consistently provides a positive experience, making it a trusted place for mobile needs.
Amazing customer service! Everyone at this location is always friendly, outgoing, and willing to help. I want to especially recognize Taylor—hands down one of the best. She consistently goes above and beyond, like Buzz Lightyear, delivering top-tier customer service every time.
November 2025
The people who work here are friendly and knowledgeable
February 2024
Maggy and Leidi helped me recover my information and get a good, low-cost cell phone
