The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. Customers have praised the efficient and helpful staff at the USPS location on 2201 N Grand Ave. Marlene, in particular, has been commended for her patience and guidance in assisting customers with passport renewals and applications, even when forms were filled out incorrectly. The staff at this location are described as "great" and "nice," with one customer expressing gratitude for their assistance. The USPS website and appointment system have also received positive reviews, with customers noting the convenience of making appointments online, even on weekends. The post office's extended Saturday hours have also been appreciated by customers who use the P.O. Box services. While there have been a few instances of minor issues, such as receiving the wrong mail in a P.O. Box, the overall customer experience at this USPS location has been praised as "amazing" and "efficient."
All staff members are very helpful and informative. Best post office I’ve been to.
March 2025
The person behind the counter was helpful and friendly.. most aren't
September 2024
I went to office on Grand in Santa Ana to apply for my daughters passport and Ortenzia took care of us she was absolutely amazing she has great customer service she’s very polite and very helpful
