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“This U.S. Post Office location is usually not busy at all, which I really like. Overall, the service is great and the place is convenient. The only thing they could improve is customer attention at the front desk, because most of the time there’s no one there and you have to wait or ring the bell to get help. Other than that, everything is great.”
8:30AM - 5PM
2201 North Grand Avenue, Santa Ana
Post Offices
“Jessica is one of those rare people who makes every visit to the post office feel easy and welcoming. She’s consistently sweet, incredibly diligent, and always ready to help with anything you need — whether it’s a quick question, a tricky shipment, or just making sure everything goes smoothly. Her patience, professionalism, and genuine kindness stand out every single time. You can tell she takes pride in her work, and it shows in the way she treats everyone with respect and care. People like Jessica make a huge difference in the community, and her dedication doesn’t go unnoticed.”
9AM - 4:30PM
1415 South Main Street, Santa Ana
Post Offices
“This is my go to post office because I live like 3 blocks away. Unless you have a stick up your boots, this place isn't bad. Just do what you need to do and get out. Since I come here often, I figured out that they often don't open the parking lot in the mornings until like 10 or a little later because the mailmen are packing their cars. So i compromise and park at either the KFC or the supermarket's parking lot. Other than that I can always find a spot in the post office's parking lot. Also, probably because of all the complaint, the customer service seems to have gotten better over the years.”
“I've been coming here for years. Does it get busy? Yes! If you're in a hurry, go to the larger branch on grand or one of those private shipping stores. Otherwise, this place is great. Nice, informative staff, classy older lobby. Always a pleasure to visit.”
“Their dedication to help out with a problem is beyond and acceptable! Im always greeted with a smile and are quick with what they do even with a line is formed. Some of these in the comments don't understand what happens behind the shop! they are organizing loading packages into trucks and other important stuff to make sure it gets to the right address, I wish people were more understanding :)”
“This station is usually meet very busy. But it has very limited parking. I usually have to park across the main street and walk to post office as am the parking in the back is employee parking.”
“I had a great experience at this USPS location. Even though I came around 4 PM when the line was long and it was clearly a busy time of day, the woman working at the counter handled everything quickly, professionally, and with a great attitude. She helped me finish my task much faster than I expected and stayed polite and efficient despite how busy it was.
I do think this location could benefit from having another employee during busy afternoon hours because there were many customers waiting, but the employee working the counter did an excellent job managing the workload.
Unfortunately, I don't know her name, but I want to thank the employee working the afternoon shift around 4 PM on June 1, 2026. Your hard work and professionalism were noticed and appreciated. Thank you for providing such great customer service.”
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“Came in about 30 minutes before closing and it was absolute chaos. One of the busiest post office scenes I’ve ever seen. Huge shoutout to Elaine for handling it all with incredible grace. She stayed kind, patient, and professional the entire time. Not many people could manage that level of pressure so well. She was excellent!”