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“Amazing service from the whole team. When the initial alterations took longer than expected, they really expedited the second round of tailoring to get the suit ready in time for my event. Loving how the suit turned out, very excited to wear it this weekend.
Time flies during the designing and sizing, so make sure to check the online configurator ahead of time to get an idea of what the options are. Try to wear fitted clothing, it will make measuring easier.”
“I am very pleased with the purchase of these shoes for my daughter for Christmas. they were in high demand and I could not find them anywhere except from Hansen’s. Not only did they have product availability, but the shipping was very fast and arrived long before Christmas. I will consider Hanson’s for all my shoe needs in the future.”
“I worked with Alice to find my wedding shoes, and I just want to say — she was truly wonderful. She made sure that I received my shoes on time, kept tracking and updating me throughout the whole process, and checked in to make sure I felt good, supported, and confident. The shoes arrived perfectly, and everything turned out smooth and beautiful — just like I hoped. Thank you, Alice, for being patient, thoughtful, and truly caring.
Thank you for understanding how meaningful this was to me. Highly recommend working with her！”
“I visit this store when I travel to San Jose. The staff is pleasant. I recently ordered some shoes to be shipped to this store. I wasn't sure if I would be there to pick them up. They were quick to offer solutions to make sure I would get my shoes. My shoes arrived the day I was leaving and the staff was quick to let me know my shoes had arrived. Georgina was fantastic. I love shopping at this store.”
“I’ve been wearing Cole Haan shoes for years, and they continue to be my favorite—especially the sneakers. The quality is excellent, and they’re consistently comfortable. I particularly like their leather sneakers and Zerogrand Stitchlite Oxford shoes, which balance style with comfort. The laser wingtips in Morel-Marmalade are my go-to for holidays when I know I’ll be doing a lot of walking—they’re versatile, stylish, and hold up really well.
I own multiple pairs and have been using them for years, and they’ve proven to be durable and reliable. Comfortable, versatile, and perfect for everyday wear or travel.
? Quick Tip: Highly recommend the leather sneakers and laser wingtips if you want comfort without compromising style.”
“This place has everything you’re looking for from Bay Area and all the latest clothing brands. Everyone was 100% helpful with everything. Check them out!!! I can’t wait to go back and shop there again!!!”
“Ferragamo has one of the best customer service at Valley Fair. I went looking for a new belt and Matthew helped me, he was kind and very helpful. I couldn't remember the size I bought last time since it was gift for the same person. He looked up my account and was able to find the size I needed. He was very professional and took great care of me while shopping. Thank you for the great service!”
“Great store! The clothes are high quality, reasonably priced and have nice look and feel.Their service is also really good! Eddie was so attentive and helped me find everything I was looking for when I went to the mall today.”
“Karina and Fatemeh were so helpful, friendly, and patient! Karina helped me find the right size and fit and was so attentive. Fatemeh helped my friends that I came with and was absolutely the same.
I love coming here! Everyone is always so relaxed and amicable :)”
“I had a great experience today at Zumiez. I was greeted by a helpful employee who went out of his way to help me find what I was looking for. He was a great salesperson and he was very knowledgeable about the different styles of pants that the store offered. the store had some deals even though the prices in the mall nowadays are out of my budget.”
“Tristan provided me with excellent customer service! Her attention to detail and knowledge of the store's inventory was very impressive. She was even very accommodating about my fear of germs offered me some sanitizer after our transaction. I was very impressed and touched. Thank you Tristen!”
“I initially came here to pick which bag I wanted because I wasn't sure. I loved the customer service by Minh!! She was patient with explaining each piece and gave honest opinions on them. We looked at a huge variety of bags! Even if I didn't purchase the bag this time around due to wanting to see another color she was still super sweet through text. If you're ever shopping here I'd highly recommend Minh!! Great experience getting to see the different varieties!”
“Great varieties of brands and models. However I couldn't find my favorite yet.It's the Nike, dark black and dark blue mix... I mean something similar. Hard to say but I just have not found one that clicks yet recently.I have a few pairs of Adidas and Nike.”
“Business is well stocked in sizes, has a lot of comfortable shoes for many foot types, if no size can order them, staff is very well knowledgeable in SAS brand and very helpful. Store is clean and neatly organized. I'd recommend to anyone whom can stop by and be fitted. Shoes are all made in America also! Great quality!”
10AM - 9PM
2801 Stevens Creek Blvd, Santa Clara
Shoe Stores
“TOY R US REVIEW: Sadly all Toys R Us stores are now located within a section of a Macys store. There's a Toys R Us section within the women & children's Macys at Valley Fair mall. It is located on the lower level. Obviously it's not as large as the Toys R Us stores of the past, but there is still a good selection of toys for all ages. They have all the name brands, like Legos, Hot Wheels, Barbies, etc. There weren't very many people around, so I pretty much had the store to myself. The sections were organized and neat. My only complaint is that not every item had prices marked on them. There is 1 price scanner at the very back corner of the store. Most of the prices were fair, but not as competitive as Amazon or Target.”
“The first time I went here I def started to appreciate / understand the brand balenciaga cause I loved their LA runway show. After saving a lot of money I decided to come to this store and try on some new stuff. I was walking around but one particular SA gave me a weird look and acted kinda stuck up.it lowkey made me feel like, “ the rumors are true about all designer stores”. Although I repeatedly said yes I already made an account, this person said yeh… “you need to make a new account”… and in my head I was confused. Was it my outfit, was I not believable… , was it cause I didn’t look like I didn’t have money?? At the end of the day I ended up getting the item I wanted but I was not satisfied due to the customer service. It wasn’t until I ended up paying when this person said, “oh nvm”… like come on man seriously. The fact that you judge me from the start already makes you look like a bad person.
Second time I went a SA by the name of Evander was super super chill and informed me about every single piece that I glanced at. Did not judge me for what I was wearing and made me feel comfortable. I was hesitant to come to the store again but Evander definitely made me love the brand even more. He is a great person, authentic, and will help you even if you just want to try on clothes. There were two other people that helped him as well. The Asain male complimented me and made me feel confident and not so choked up. The other male was standing on the side making sure all my questions were answered. Evander also updated me every week about upcoming drops, sales, and just being a good sales associate.
In this day and age, I truly believe that it’s more than just clothes. It’s about connections and how you treat people. No matter what kind of background you’re from, how you look, we should all be able to be treated the same. I believe Clothes brings people together and you can def share a deep connection. But when you have one person that constantly chokes people, is judgmental, and just looks like an asshole, get that person outta there. I know this is just a review but what’s the point of treating people bad in the first place. Millionaire people wear normal clothes and drive normal car.
Huge shoutout to Evander for just being a normal human being, for being a good sales associate. Will be doing business with you more man!”
“Fred went above and beyond to get me the shoes I have been wanting for an upcoming trip to Canada. His professionalism and expertise on product was so appreciated and I am so happy with my new purchase. Cannot recommend Rothys enough. Thank you, Fred!”
“I had an excellent experience shopping at UNTUCKit. They offer a stylish selection of clothing with sizes that flatter all body types. The quality of the selection is top-notch, ensuring you get great value for your money.Prashant, an outstanding representative, was incredibly helpful in finding my perfect size. The complimentary lollipop at the end of my visit was a delightful touch, leaving me thoroughly satisfied.”
“Perfect spot to buy baby clothing as gifts! Found a good collection of clothing clearly marked based on age and size. This was extremely useful for a brand new uncle ? they also had good sales discounts going on and I felt it was extremely good value! They also offer separate receipts if it's a gift.”
“I really love this store. The clothing style is exactly my taste, and there's so much yo see from accessories to tableware. It is always a fun experience every time I visit. However, I think it would be even better if the staff were a bit more friendly.”
“I love to shop here and the customer service is great. It is my go-to shoe place and I've never been disappointed in my purchase. The merchandise is quality made they last a long time. My husband had a problem with one pair and they replaced it right away. With this store being in the mall works for me. I walk around shopping for awhile before and then go in to try on shoes. That way if my feet are a little swollen I can tell just how comfortable they will be.”
“Absolutely massive mall. You have to pay for parking. Make sure you take pictures of where you came in and where you parked. It's confusing if you haven't been there more than once. Lots of stores,very clean, very safe.”
“Went in today to get my 83 year old mom some slip on Skechers. Employee Jocelyn was super helpful, gracious, and friendly! Ended up buying two pairs for Mom and one pair for my sister from England! Keep up the awesome work and employing workers like Jocelyn!!!”
“After always looking online came in to the store and found some amazing deals. The fitting room girl was a little unhelpful when asking a price question and finding her to get a room. The cashier girl with long dark hair was excellent!! She was so helpful in looking online for another size and the back. She also signed me up for the rewards program and told me to call the store back to check on the sweatshirt I was looking for. She was amazing and sad I can't giver her a by name shout out!!”
“Kevin and Alex has always taken care of me when visiting the store! They have the best selection and service. Also, the process to sell shoes is seamless. Thanks guys and see you again soon!”
“I had an amazing experience thanks to Desirea’s exceptional customer service. She went above and beyond to help me find all the winter coats I needed. She was patient, friendly, and incredibly attentive—taking the time to understand what I was looking for and offering great suggestions along the way.
Desirea made the whole process easy and enjoyable, and I truly appreciate her dedication. If you’re looking for someone who genuinely cares about helping customers, she’s the one to see. Highly recommended!”
“The reason I’ll be shopping at Ann Taylor from now on is Alena Malinina.
My experience at the Valley Fair Mall location felt like stepping into a luxury styling session. Alena didn’t just help me shop. She elevated my entire day. I walked in feeling unsure about what I needed and left feeling confident, seen, and genuinely excited to wear the pieces she chose for me.
She had just gotten her lunch, but without hesitation, she set it aside to give me her full attention. She offered me water, listened carefully to what I was hoping to find, and handpicked outfits that made me feel empowered and beautiful. I never felt rushed. I never felt like a transaction. Her patience, warmth, and exceptional eye for styling reminded me of what real customer service looks like.
Because of Alena, I’ve already encouraged several friends in professional industries to shop at Ann Taylor and I’ll be returning myself. Her impact on my confidence and loyalty was immediate.”
“This was my first time shoe shopping at JD, and I was worried about the level of service after reading so many negative reviews. However, I was pleasantly surprised, and this was all because of Bryson. He saw me and my wife from a distance and sprung into action and asked if there was anything he could help us find. He knew exactly what I was looking for, and even options I had no idea were available when it came to colors and styles. He worked quickly and efficiently while multitasking and helping other customers as well. I couldn't be more pleased with the way Bryson handled my shoe shopping needs. I think the value here is great as well, $100 for a pair of classic Adidas Sambas, that are pretty hard to find anywhere else. The cashier was very nice too, but unfortunately I didn't catch her name. Overall, my experience at JD was great, and I'll definitely come back the next time I need some sick kicks! Once again, I gotta give a big shout out to the main man Bryson, you're lucky if he's there when you're at JD sports.”
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“Really great experience! He helped me identify the kinds of shoes that would be good for plantar fasciitis and encouraged me to go out and walk in each kind to compare and contrast! Highly recommend!”