“I have an overall good experience here with friendly care and transparent pricing. I was quite anxious since we are going through really tough time, but the nurse and doctor provides plans and what each option offers. This eases our worries knowing that there is are plans based on the test results.”
“Animal Health Center of Santa Clara was extremely knowledgeable and efficient in helping me obtain an international travel health certificate for my dog.
Dr. Bains and Christina were amazing to work with, and a huge shout-out to Samantha, who was incredibly knowledgeable about the entire process and extremely patient in explaining every step to me.
The facility was also very clean and well maintained, which I really appreciated. I’m very grateful for their help and would highly recommend this clinic to anyone needing assistance with travel health certification or general veterinary care.”
“I was a client in 2024. Today I submitted an appointment request via the website during business hours and the website stated to expect a call in 30 minutes. After 45 minutes, I texted the line that I communicated with in 2024 to follow up. With no response from that, I tried calling twice, but both times the call dropped right away after one ring. I saw something about Google Fi on the screen so it seems like they are using a call screening service that blocks my calls each time. This is an unacceptable situation when no form of communication is possible to request urgent care for an existing client.
Edit: I read the response and appreciated the explanation. I received a call from the clinic at 4:36pm asking what time my appointment for today was scheduled for because their system was having so many issues that the appointment did not save. Even though I was apprehensive, the clinic remained professional and pleasant and explained that there have been technical issues. Thank you for trying your best in spite of challenges.”
““As always, VCA Vets & Pets Hospital provides exceptional care for my Gracielynn. Recently, she broke her right dewclaw and needed it removed. Gracielynn can be skittish and even aggressive when it comes to scary situations, but the staff were incredibly patient and knowledgeable in handling her. Their expertise and compassion always stand out. I’ve been trusting this vet for years, I used to drive 35 mins just to come to this vet, I live closer now. I wouldn't go to any other place. I have recommended many of my friends who also travel to come to this specific VCA, and Dr. Lem is absolutely fantastic. I truly appreciate everything you all do for my girls. Thank you for your amazing care!””
“To be honest, exceed my expectations very professionals they know what they need to do. No delays on the appointments no delays on the inspection of my cats. I’m happy to be a new patient here.”