“Front desk and techs are okay. Kudos to Dr.Farquar, both times she was AMAZING with our puppy and answered our thousands of questions without a hurry. The location is not walking distance like the other hospital we visited today but it is worth the trip to have a more comprehensive examination on my pet.”
“Animal Health Center of Santa Clara was extremely knowledgeable and efficient in helping me obtain an international travel health certificate for my dog.
Dr. Bains and Christina were amazing to work with, and a huge shout-out to Samantha, who was incredibly knowledgeable about the entire process and extremely patient in explaining every step to me.
The facility was also very clean and well maintained, which I really appreciated. I’m very grateful for their help and would highly recommend this clinic to anyone needing assistance with travel health certification or general veterinary care.”
“I was a client in 2024. Today I submitted an appointment request via the website during business hours and the website stated to expect a call in 30 minutes. After 45 minutes, I texted the line that I communicated with in 2024 to follow up. With no response from that, I tried calling twice, but both times the call dropped right away after one ring. I saw something about Google Fi on the screen so it seems like they are using a call screening service that blocks my calls each time. This is an unacceptable situation when no form of communication is possible to request urgent care for an existing client.
Edit: I read the response and appreciated the explanation. I received a call from the clinic at 4:36pm asking what time my appointment for today was scheduled for because their system was having so many issues that the appointment did not save. Even though I was apprehensive, the clinic remained professional and pleasant and explained that there have been technical issues. Thank you for trying your best in spite of challenges.”
“Thank you for the headstrong adversity you have shown me for the decision to be great and love above our normal standards . I was welcomed by your staff and the unity in togetherness to save the dignity of the little kitty I brought in with the lost life and the timing in mine as going tough in catfished tail's I felt happy to see help like myself. If pride is hanging out with the good in the world . The good of VCA Pet hospital is the best way to care for your pets and adorable people's lives Thank you again for being there. Love Andrea, Sincerely.”
“To be honest, exceed my expectations very professionals they know what they need to do. No delays on the appointments no delays on the inspection of my cats. I’m happy to be a new patient here.”