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8:30AM - 5:30PM
9911 Norwalk Blvd, Santa Fe Springs
Internet Service Providers
“I have been working with Dave at Fireline since I guess they started. All these years I have Zero complaints but A lot of compliments and Thank Yous. Dave has gone above and beyond. I still call his cell phone and still responds with a smile. Internet service is ABOVE all other carriers. Trust me, I get a lot of Services Request from the Big Carriers but no one can match Fireline.Thank you Dave. I will owe you Lunch”
“Came in for a phone replacement and was immediately helped by a gentleman named Armando. I'm not very tech savvy so I was very relieved when he took care of all the technical things that had to get done. Not only do I appreciate his kindness and patience but also him going out of his way. Again thank you Armando I will definitely be coming in and making this metro store my main store.”
“Jordan was amazing, he helped me sign up for spectrum & got an upgrade for my phone ! He's very friendly & knowledgeable! Stop by and ask for jordan”
10AM - 7:30PM
126 W La Habra Blvd, La Habra
Internet Service Providers
“I love this place, all the representatives are very helpful they helped me today. I visited many metros but this one gave me the better deal. Special thanks to the store manager for her promotion.”
“I want to start by saying thank you to Natalie the employee who help me at this location. She was so helpful when I got my phone in September and help me with my screen protector today. Everyone at the store is always been very kind and helpful. I've had a very different experience at the other T-Mobiles in the area. This is the best store, come here 1st before other locations.”
“Very good patience to help someone who has no idea about the new technology that exists, thank you for helping me have an iPhone and explaining the basics of it to me, thank you”
“This was hands down the BEST experience I’ve ever had at a phone store and I don’t say that lightly. The service here is absolutely top tier. Gio, the manager, went above and beyond in every way possible. He didn’t just answer my questions, he broke everything down clearly, gave me his honest opinion on the device I was considering, and made sure I truly understood my options.
What really stood out is that he wasn’t trying to sell me anything. His priority was genuinely helping me and my family get the absolute most value out of our plan. He strategized with me, showed me ways to maximize benefits, and made sure we walked out with the best setup possible, brand new devices and all, without feeling pressured for a second.
It’s rare to find someone who actually cares more about the customer than the commission, but that’s exactly the vibe Gio gives off. I normally don’t take the time to leave reviews, but exceptional service deserves recognition. If you’re coming to this location, ask for Gio. You won’t regret it.”
“I was a metro customer and they swapped me to T Mobile. Once I paid for the device metro refused to help me transfer my data. That's when I met Elvis at T mobile. Even though I didn't buy anything from him, he was happy to help me and answer all my questions. Thank you so much Elvis, you are amazing. Guys look for elvis if your looking to get new services with T Mobile”
“I was hesitant in my decision when I initially walked into the store. Bethel greeted me as she walked towards me and asked how might she be able to help. After a while she helped make the best choice for me walking out of the store with my purchase. In all, a smooth transaction.”
“Shout out to Gustavo, who helped me switch everything back over from AT&T after I figured out they ripped me off. He was patient and at no point made me feel like an inconvenience. I love T-Mobile’s customer service and will never leave them again after the terrible service from AT&T.”
“I arrived at the Paramount location stressed and ready to buy another phone....Brian helped me out got my phone working again.....this location is always clean....the entire staff is friendly and professional and are ALWAYS willing to help. Happy New Year to these amazing superstars!!! You guys rock and I will always be a loyal customer! Thanks again Paramount Town Center store!!!”
“Thank Jesus for the help. I needed to return two 5G devices and was supposed to call T-Mobile to process the return, but it had been many years and I no longer remembered the account number I used when I opened the 5G service. Jesus was very kind and helped me resolve the issue.
I like this T-Mobile store. About a month ago, I also came here to return another item, and another staff member helped me print a shipping label.
God bless.”
“I have security cameras in both my home and rental properties, and the systems from SuperMatrix Communications Corp are incredibly easy to use and have exceeded my expectations. Robin was fantastic to work with—his knowledge and communication made the entire experience seamless. I truly appreciate the support and expertise. I would definitely recommend SuperMatrix to anyone looking for a reliable and user-friendly solution!”
“I went there to inquire about a Korean employee, and the employee I met at my turn was an Asian named John. However, they took interest in my problems and solved them well. He was an honest and very fair person.”
“Had an amazing experience here with Aldo and the other associates. They helped me switch over some lines and gave me an amazing deal. They were very patient and friendly with us and our issues. This is the best phone retail store I've ever been to. We switched from ATT to T-MOBILE and I am so much happier at the reception and cell service I am receiving. Top notch employees and service.”
“The staff here is wonderful and will help you as much as they can, and if they can't, they will figure it out for you, instead of making you figure it out. Today specifically, I talked to Rose, who was so sweet and sympathetic to my being ripped off by AT&T. I have always appreciated T-Mobiles customer service and today was no exception.”
10:00 AM - 8:00 PM
5252 Lakewood Blvd, Lakewood
Internet Service Providers
“Ingrid, who helped me at the store was extremely professional and helpful. We have been with AT&T for 20 years and had several extra accounts and numbers that we no longer needed and she walked me through the entire procedure. She definitely deserves a promotion.”
“Best customer service ever at this location. We've had some of the worst customer service at other Boost locations, but Miguel Ángel at this location goes out of his way to help and with the best attitude.”
“Walked in i was quickly greeted by Messiah I waited for no more then 5 minutes he was helping another customer finished up and immediately helped me out with the issue I wanted to resolve didn’t even take 10 minutes and I was out thank you
sir for your great customer service”
“Love Thai store so much. Ilian was an amazing help to me. Every time I come she resolves all my issues and she’s informative and will go above and beyond for you. Don’t go to any other store. This T-Mobile is great!”
“Today I traded in for a new phone here.The staff member Tony patently assaulted us since I had forgotten my password he helped me over and over again without any impatience I’m very grateful to him.”
“I LITERALLY HAVE NOTHING BUT POSITIVE AND KIND WORDS FOR THIS BUSINESS AND THE CASHIER DID LITERALLY EVERYTHING SHE COULD TO HELP ME OUT. SHE DESERVES A RAISE. SHE WELL SPOKEN KIND AND VERY UNDERSTANDING. I WILL DEFINITELY KEEP COMING BACK”
“This was one of the most positive experiences I've ever had at a T-Mobile in all of the 12 years I've been a customer. I upgraded and was assisted by Geo who helped me navigate with my old phone that had touch screen issues. Saying above and beyond sounds cliche, but that's exactly what he did. I was extremely happy with the phone and the customer experience. These upgrades take time but my wait was pleasant.”
“They were the only company in 20 miles that knew exactly what we needed when i called and were here to do the work in less than a week. Their prices are extremely reasonable as well.”
“James was very proffesional and knowledgable with all the questions I had before my purchase. Would highly recommend this store for all your phone needs. Thanks again James!”
“Store has improved. Staff is friendly but it would be more professional if customers that walk in get acknowledged with a simple "welcome, we'll be right with you".”
“I’ve had such a great experience at TMobile in Pico Rivera that I have to post about my experience. I randomly walked in to switch providers and was helped by Jose Blanco. Genuinely nice guy and very patient in answering any and all questions we had. The deal was made but it was closing time so there were still many open items and things to clarify. Since that day we’ve called for Jose and he called back when he became available, and we went in for a few follow up visits and we specifically asked for Jose as he knew what we were trying to accomplish with our new plan. Each time, he welcomed us and continued to be friendly and patient as we required a lot of help getting set up, this was mainly due to us not being fully ready up front for the transition. We are now set up with all the details thanks to Jose. Also, I can confirm that TMobile maybe has the best coverage I’ve experienced in the Los Angeles area. Job well done, happy so far with TMobile and a lot of the sentiment has to do with our experience with Jose. Thanks man!”
“Great customer service, gave us lots of attention and great information. I was convinced l purchased the right phone. Thank You Daisy for some really great Service.”
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“Found Rudy on yelp. Very friendly and honest good work. Showed up as promised and walked out the job. Told him my preferences on camera routining and he nailed it. I would highly recommend him. Thanks again Rudy! Pleasure meeting you.”