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9AM - 2PM
1130 Wilshire Blvd, Santa Monica
Banks
“I went in here because I needed help with my Capital One checking account. Full disclosure: it took 2 visits to solve my issue - both times required the associate calling the customer service line.
The associate was friendly each time and even gave me a free coffee for my inconvenience.
Also, I love the free mini conference rooms for Capital One customers - book through the app!”
“Besides one of the branch manager's being somewhat prickly toward me and insists on addressing me as Ma'am, the tellers there are wonderful and make all the difference! In particular James who always smiles, addresses me by name, and with an attitude of 'how can I help you.' Generally a very good experience!”
“I do not understand the negative reviews for this location. Personally, I have been treated with smiles and respect from everyone in this location, even by the security guard at the door. This five-star review is for Manny in particular, who has been super helpful and personable whenever I need some banking done. Thank you so much for your help always, Manny! I look forward to doing more with this branch.”
10AM - 2PM
1505 Montana Ave, Santa Monica
Banks
“My wife and I have been banking here over 20 years! We've always consistently had detailed and personalized service, but the new crop of tellers, especially Megan P and Kaz A, are outstanding, and recently helped us navigate an issue with some fraud and reorganizing multiple accounts. It was difficult, but they patiently took care of the problem. It feels old school to walk in now and be greeted like we're neighborhood associates!! Go say Hi- they will be excited to see you!”
“Great service, very knowledge professional and always available to help me and my husband with any questions or issues we have. Thank you for your time and support ???? ? ? ?”
“Am talking about parking this one still better than new one just open on san vincente blvd . This one they have free self parking in the back but the new one on san vincente blvd you have to self parking and had one lady just sit there and said you have to pay to go to the bank because she said the bank not validate for parking , thanks”
“I would love to give them 5 stars but I won't because I specifically told the bankers to use my private mailbox address and not my personal address. Twice they sent to my personal address which they kept saying that my private mailbox address is on file. Even if it's on file, you don't send to my personal address at all! Now my app locked me out!”
“I came here urgently because my debit card was blocked due to a fraud transaction, and I needed cash right away. I was a bit worried at first because the reviews weren’t very high, but my experience turned out to be positive.
A male staff member was very kind and helpful. Even though my card was blocked, he assisted me in accessing the money in my account and withdrawing cash, which really helped in a stressful situation.
I really appreciate the support and professionalism. Thank you for your help.”
10AM - 2PM
1505 Montana Avenue, Santa Monica
Banks
“My wife and I have been banking here over 20 years! We've always consistently had detailed and personalized service, but the new crop of tellers, especially Megan P and Kaz A, are outstanding, and recently helped us navigate an issue with some fraud and reorganizing multiple accounts. It was difficult, but they patiently took care of the problem. It feels old school to walk in now and be greeted like we're neighborhood associates!! Go say Hi- they will be excited to see you!”
“Great customer service and accomodations from Stephanie McDonald.... After a long time with all of these pseudo banks, it's great to get some informative and kind help. Will be back if just for her!! Thank you Stephanie”
“Visited this Chase branch today and had a really good experience. To be honest, I’ve been to a few other Chase branches before and wasn’t always happy with the service, but this branch was different.
Robert Perez helped us! he was very friendly, professional, and easy to talk to. He explained everything clearly and handled our request quickly. The whole process was smooth and much faster than we expected.
It’s nice when you meet someone who genuinely cares about helping customers. We left very satisfied and will definitely come back to this branch in the future. Highly recommend!”
“I'm a new customer and have been doing business at this particular branch for the last few months. I have to give this particular branch five stars because of the exceptional customer service and professionalism. I hope to continue a good business relationship.”
“as I'm looking at all these 1 star reviews and it's funny cuz I've been banking at this specific location only for obvious reasons for 18 years... have hundreds of thousands of dollars in accounts and have not EVER had any issues!! the customer service is the best bar none so maybe it's not the bank? maybe it's YOU?!!”
“The people who work at this bank are saints. They take the time to get to know their customers, and they make you feel welcome from the moment you walk through the doors. Everyone has gone above and beyond for me, and I am so appreciative of their excellent service!”
“Came in and spoke with Robert, a banker at this location. Extremely professional, went above and beyond to help. Will continue banking with Chase because of great customer service providers like Robert. If you want to open up a private client account and want the Vip service that comes with it, ask for Robert.”
“Jessie and Amillian were amazingly helpful we needed a wire and they set us up with a quick appointment in another BofA because the fund would be available till the next day however we would be at a different work location but they made it happen.”
“Pleasant experience when I opened my secondary account today. This is by far the BEST Wells Fargo I've ever been in. I wish I could remember the bankers name but I don't. She was so helpful and patient with my son and I. At one point I couldn't believe how fantastic the customer service was....lol... I definitely recommend this branch to anyone who wants to do business with Wells Fargo. Bravo Zulu Wells Fargo!”
“I had such a great experience with Marvin at the Bank of America at 4th and Arizona in Santa Monica. My replacement debit card had accidentally been sent to my old address, and I had already been without a debit card for eight days.
Even though Marvin had an appointment coming up in just a few minutes and was trying to squeeze in a very short lunch break, he still took the time to help me. He quickly figured out what needed to be done, ordered a new card and helped expedite it so I wouldn’t have to wait even longer.
Marvin was incredibly helpful, efficient and kind — and truly a lifesaver in a frustrating situation. I really appreciated that he went out of his way to help me when he easily could have asked me to come back later. That level of customer service makes such a difference. Thank you, Marvin!”
“I had a wonderful experience at the Wilshire branch a couple of days ago. Our executive was truly attentive, and we were able to open the account quickly and very easily.”
“Good morning I just wanted to write a review on the customer service I received at this branch. A gentleman by the name of Robert A Mednick, Assisted me on opening a new savings account. This gentleman answered all my questions with more details than expected. He was kind enough to share with me options To invest gave me some homework it was a great interaction all in all. Roberts worked with a branch for many years!! He is a premier banker at Wells Fargo. I highly suggest if you’re looking for any services at this branch, ask for Robert!!”
“This location on Miracle Mile Wells Fargo has an awesome team and dedicated staff especially, Arad Toushkan always takes initiative to help customers find the best solutions for their needs. Thank you again Arad!! Joon Cesar”
“We had problems with our account in Bofa. Devin Morales thank you for your professionalism and patience. We are glad that we met you and you provided us with information. Amazing worker with great communication skills! We will be back for Mr Devin if we have more questions and problems! Thank you!⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
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“Tyonna Yearwood at the Santa Monica Branch is very caring and amazing at her job and God heard my prayers. I needed a personal loan to cover unexpected funeral costs that were just getting eaten up by credit card rates. Then she was able to get my car refinanced for much much lower! This is such a huge burden off my shoulders and now I will see forward progress! I must mention that I am in Arizona now and so all this was done over the phone. I will not be changing my credit union ever. 20 years strong”