The UPS Store in Santa Rosa is known for its friendly and helpful staff who offer excellent customer service. Customers appreciate the knowledgeable and professional assistance, especially during shipping and return processes. Kim and Shelley are highlighted for their friendly, efficient, and gracious support, making each visit smooth and pleasant. The staff goes above and beyond to help with questions, printing labels, and packing needs, often waiving fees for printing and materials. While some customers notice slightly higher prices compared to the post office, they find the staff’s friendly attitude and quality service make it worthwhile. The store's employees are attentive, personable, and eager to ensure a positive experience. Overall, this location is highly recommended for shipping, mailing, and return services, with many customers planning to return due to the great service they received.
Really friendly & helpful. Always get the same type of service every time I go into establishment.
March 2025
I visited this UPS store for the first time today and had the pleasure of being assisted by Kim. She was knowledgeable, friendly, and made my Amazon return process seamless. Her exceptional service has made this location my preferred UPS store moving forward. Thank you, Kim, for your professionalism and gracious assistance!
March 2025
This UPS Store in Santa Rosa provides outstanding service! The staff is professional and attentive, with Kim going above and beyond to assist me with my package. I highly recommend this location for all your shipping and mailing needs.
