Victra is a Verizon Authorized Retailer in Santa Rosa offering a full range of wireless devices and services. Reviews highlight excellent customer service where staff go above and beyond, are knowledgeable, diligent, patient, nice, and professional. Customers report receiving help with choosing new phones and plans, retrieving information, setting up service, and solving technical difficulties. The store provides a trustworthy experience where conversations flow easily. Verizon's cell phone service itself is also noted as the best and most reliable available in the area, working where others do not. The location is recommended for anyone needing Verizon service.
I love the men that work at this store. I have always been given great service and they are very helpful! Bravo
March 2026
Long overdue review! I was in in December of this year and was given exceptional service from Jonathan Moreno, as well as, the manager on duty. Upgrading my phone was a seamless process and I was handled with professionalism and kindness.
March 2026
Great customer service! Carlo, Jesus and Exodus were very helpful! We had issues with phone Carlo helped with no charge.
