Victra is a Verizon Authorized Retailer in Santa Rosa offering a full range of wireless devices and services. Reviews highlight excellent customer service where staff go above and beyond, are knowledgeable, diligent, patient, nice, and professional. Customers report receiving help with choosing new phones and plans, retrieving information, setting up service, and solving technical difficulties. The store provides a trustworthy experience where conversations flow easily. Verizon's cell phone service itself is also noted as the best and most reliable available in the area, working where others do not. The location is recommended for anyone needing Verizon service.
Roberto went above and beyond helping me with everything I was at Verizon for - retrieving information from my old phone, helping me choose a new phone and new plan, updating my account, and getting an internet power adapter. I left with so much more accomplished than I expected or planned to.
June 2024
I received excellent customer service from both Roberto and Shawn. They both went the extra mile to help me with my order and set up my service!!
June 2024
Breanna helped me out at the coddingtown location and she was so nice and professional. I was there for about 2 hours but it didn't even seem that long. Our conversations just flowed and I walked out with my new galaxy 24 and a smart watch.
