Verizon in Santa Rosa offers a range of mobile, 5G home internet, and business solutions. Customers can visit the store or conveniently shop online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The store is known for its helpful and friendly staff. Many customers appreciate the efficiency of representatives who quickly address their needs, making the experience smooth and pleasant. One customer highlighted a great experience with a representative, expressing satisfaction with how quickly they were assisted. However, there was a notable issue where a customer's micro SD card was not checked during a phone exchange. Despite this, another customer praised the excellent help they received in unlocking their phone, calling the representative an incredible human being. Overall, the store has received positive feedback for its customer service, with several customers mentioning how fast and easy the process was, especially when they visited during less busy times.
Tamara and Amado were so very helpful! I will most certainly be back in the near future! Thank you again!
August 2026
Rafa at the Verizon store on fourth Street was a huge help. He was able to help me when I was having the over and over again. Extremely helpful and professional man, if it was up to me employee of the year award goes to him! He gave 10/10 service. Overall I’m very satisfied with his service.
August 2026
Porter was amazing!!!! Helped me get my services back!!
