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“Great customer service, even when busy the wait isn't long, the banks way of doing business are pretty much always helpful and geared towards the account holders best interest. Plenty of parking, I have notice recently that it's becoming a popular banking destination (I wonder why? ;) keep in mind nothing is perfect, but all around 👍”
8:30AM - 4PM
1860 El Camino Real # 100, Burlingame
Credit Unions
“Nicolette ,Cynthia and Brittany go above and beyond in their duty’s of what a credit union should be like .ever since I switched over from a regular financial institution I have been treated the way i should be treated. Suffice to say their PR skills are impeccable !! You guys rock , pls keep up the good work ladies.”
“Everyone in the office was very professional and extremely courteous. Erica was the perfect person to help me with my account. I have always been very satisfied with the personable experience at Provident. Best place to bank!!”
“The team at Provident Credit Union's San Francisco Community Branch on Sacramento Street is friendly, efficient, and skilled in handling problems, always taking time to help their clients. Mercy Bersonda, who has helped me before, assisted with several transactions during my latest visit. She was meticulous and made sure everything was handled to my satisfaction—just as she always does.
I have been a client of Provident Credit Union for many years, and I am confident that my funds are well-managed and secure, with fees that are both minimal and reasonable. The credit union continues to meet all of my banking requirements.”
“Rocky. I’d like to recognize the excellent service I received today. The teller was friendly, efficient, and made the process very smooth. I really appreciate their professionalism.”
“Typically there is a wait if you need to conduct business with an associate, but the staff is always friendly and helpful. There is free adequate parking available at this branch.”
“Zay is always very professional & courteous. he is very thorough,And clarifies everything to me when I ask different questions about services I’m interested in. He makes it easy to do banking for me.”
“I went to Provident Credit Union at the San Mateo location to inquire about an auto loan. I was assisted by Norma who was friendly, professional, and knowledgable about the auto loan process at Provident Credit Union. I am very satisfied about the information provided to me and services provided at this location.”
“It couldn't have been easier to get a loan with Pacific Postal Credit Union. The ford dealership had direct internet contact with Pacific Postal Credit Union and I was approved the same day and drove off with my car!! Robert in the loan department made everything work so smoothly. It was the lowest interest rate I was quoted and it was even lower since I chose auto pay. Thank you so much!”
9AM - 5PM
209 Broadway, Millbrae
Credit Unions
“Chelsea is always extremely helpful and kind every time I’ve gone into the Millbrae location for anything I’ve needed! Love you Provident CU 🫶🏽”
“The people working at this branch are always super helpful, professional, and quick! Have been faithful to RCU for 14 years, it's a superior financial institution.”
“Fast service, courteous and an efficient banker. It took only 2 days to fund my car loan. Today the loan was funded. I was pleased to have experienced such a great car loan Thank Ashley for all the your help you done to keep me updated. I highly recommend Ashely for a great banker!”
“Just wanted to give a shout out to Julius from the 2nd Street branch. Twice now he has gone out of his way to help me. Recently he helped me consolidate several IRA CDs. I was going to attempt the paperwork myself, but made a phone appointment with Julius instead. He saved me hours of work and saved me from having to fill out numerous forms. In addition, I didn't have to fax nor email forms back and forth. We accomplished all the appropriate tasks via our phone appointment. Kudos to Julius! I'm grateful to have a great contact at Patelco.”
“This bank is an excellent community resource. They're very small business friendly and all around so helpful! They have always been available to assist me with issues and documents when I really needed it”
9AM - 5:30PM
802 Bryant St, San Francisco
Credit Unions
“I've been banking here since 1991 and I know that this is the best credit union in California! Wonderful customer service, competitive rates and personal customer service!”
10AM - 5PM
1405 Noriega St, San Francisco
Credit Unions
“I’ve been with Patelco since the 90s, and over the years I’ve really come to love this credit union and everything it offers. The Noriega branch has always stood out as the best one I’ve worked with. I’ve had the pleasure of being helped by so many wonderful employees over the years—Darren (I was sad to see him move to another branch), Luis (missed him when he went to Daly City), and most recently Kevin, whose last day was just a few days ago and I’m very sad to see him go.
Other employees who made this branch feel special were Nancy and Mai. They always knew who I was without me even having to say anything, and that personal touch meant a lot. I was truly sad when they left. There was also a newer gentleman I liked—sharp, friendly—but he moved to the East Coast.
Now that everyone who knew me has moved on, it’s going to feel a little different. You can’t expect every employee to know you by name, but that extra bit of familiarity really made a difference. One time I forgot my wallet and needed to withdraw money, and the only familiar face there was Kevin—he came to the rescue without hesitation. Their service was always exceptional, and every visit was pleasant.
I haven’t been back since Kevin retired, but I wish him the very best—he deserves it!
I don’t usually write reviews for banks, but with everyone I knew gone, I felt it was the right time to give them the credit they’re due. Thank you for the many years of great service, and I truly hope it continues for years to come!”
“Great experience! Very friendly and helpful staff. Ali Barakat was super helpful as well as knowledgeable when it came to the loan process. Quick easy approval! Looking forward to the relationship with Monterra Credit Union.”
“I love the way they help when I have special requests. And they pay interest. Unlike the big banks that cost money and they give no real service. I've already had 2 others join. There online could be a bit friendlier, but then again I'm an old guy navigating through websites is just tedious to me. I wholeheartedly recommend Unify. No fee ATMs at most 7/11s and some other credit unions”
“Stephen was great—friendly, knowledgeable, and made the entire experience enjoyable. He took the time to answer my questions and provided excellent customer service. I had a great interaction and will definitely be coming back. Highly recommend!”
10AM - 6PM
1050 Admiral Ct Ste F, San Bruno
Credit Unions
“Came into the south San Francisco branch needing to do several things and this amazing teller, Xochitl helped me with a quickness to do everything and set me up with an appointment. Amazing experience!”
“Jenny Ngo-Lee assisted me with opening a new checking+savings account and explained the entire process in and out in simple terms, simple enough for me to grasp. She was very kind, knowledgable, and gave me a great impression of SFFCU.”
“We used Patelco for our home loan and couldn't be happier. Their rates were the most competitive, and they offered points back towards closing costs. On top of that our rate floated down once during the process saving us even more. The best part is the float down cost us nothing, it is complimentary with Patelco.
We worked directly with Cecilia Diaz, who was the most wonderful Loan Consultant I have ever dealt with. She is friendly and always took the time to walk through even the most mundane details. She responded to every phone call, and email within minutes, if not immediately, and was by far and away one of the highlights of our home buying experience. When we wanted to close early, she had everything lined up and ready to go immediately, and because of this we closed over a week earlier than expected. Oh and that float down rate I mentioned earlier, she reached out to me within the first hour of open to lock it in for us. I hadn't even had a chance to check rates for the day!
If you are shopping for rates in this market then look no further than Patelco, and if you want an outstanding individual to help you through the process than seek out Cecilia Diaz! Five stars!”
9:30AM - 5:30PM
565 Buckingham Way, San Francisco
Credit Unions
“I have had outstanding service from SF Fire Credit Union. I worked with several employees - Ashley, Hassan, Genie, and Erik - each of whom was professional, courteous, understanding of the time-crunch I was under, and did everything to help me accomplish the difficult financial situation I was wrestling with. I have worked with several other financial institutions; SFFCU stands out to me for their commitment to helping us customers deal with our issues.
My only caveat is that it's ideal to call Tuesday through Thursday, preferably not too late in the day. It's a small institution, and the folks you get on the phone aren't random call center people, but actual credit union staff.”
“Honestly, can we just recognize such a wonderful current staff at this location.
All the locations are great but something stood out to me.
A wonderful, mostly new, and long standing staff.
Can we just thank the current branch manager, and the staffing that has occurred.
I felt that every person I came into contact with at this branch location was kind, a great listener, did their job with efficiency, had a warm presence, and had their own individual style.
This is absolutely refreshing and something worth recognizing and appreciating.
Great people, go a long way.
Monterra Credit Union is cool.”
“Needed a cashier’s check because I was out of checks, and out of town. This credit union has a partnership with Southern CA Credit Union. I got to Golden 1 a few minutes early. The doors opened promptly at 10. My teller’s name was Donna. She was very courteous and greeted me warmly. I didn’t have my account number, and she was very patient while I called my credit union to obtain the number, and placed a paper and pen in front of me, right when I needed it. After I requested my check(for deposit and rent) she determined I was new to the area, and extended a nice welcome. Thank you, Donna! The security guard was very nice too, smiling and holding the door for me on the way out.
Nice people, great location, and glad I had the chance to go here! I recommend!”
9AM - 5:30PM
2400 Irving St, San Francisco
Credit Unions
“I always receive superior service at the Police Credit Union on Irving Street. I do miss the ambiance of the previous location. There is no greeter at the new location. No coffee..and no extra seats to sit in.”
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“Friendly staff and location is convenient for me. When we moved to this credit union, they answered all my inquiries and took time to make us feel welcomed. I appreciate that they still have staff working onsite to assist in-person customers compared to other banks.”