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“Phenomenal customer service, attentive, and caring. This was an excellent experience versus your typical multiservice retailer. I will definitely be returning and referring!”
“Emily and Kayla are the absolute best! My dad and I needed to ship family heirlooms out of state and they took the utmost care and consideration packing everything for us. Thank you!!”
“Excellent service and very welcoming. Staff was even extremely patient with me while I was indecisive on what I was going to buy. They provide many services. Great for shipping dhl and purchasing boxes. 10/10 service.”
“Date of Visit: 8/28/25
I had an excellent experience here! The service was exceptional, and they offer such a wide variety of services all in one place. I came in for a live scan and was pleasantly surprised to be seen earlier than my scheduled appointment.
They also provide key copies, mail service, copying, and so much more,it’s truly convenient.
Thank you for the outstanding service!”
“I have generally had positive experiences with The UPS Store; however, during my recent visit, the wait time was quite long. Additionally, the self-service return kiosk was out of order, which made returning my Amazon package difficult. I would appreciate it if you could ensure that the self-service kiosks remain functional and available for customers to use”
“I have been using this location since 2019 and I have been very pleased with the service. From when Erik, Daniel and now the new staff I am very pleased. Only issue I have is the parking but it is a hit and miss. I have received packages other than just my mail here. Both husband and wife are very helpful. At times I am coming from far so I call and ask if I have mail and as always they let me know. Keep up the good service and always thankful knowing my packages are secured.”
“Whenever I need to do a Notary they have ones available during the week and the weekend. I spoke with Vicky on the phone to confirm a notary is available and Victoria Nguyen did the notary for me. Makes my life easy, great service. Thank you.”
“Jillian Ibarra, store manager & notary was very professional & kind with our notary service. I’m new to the area and this makes me feel confident about making this my go-to UPS store.”
“First time ever stopping here, it was conveniently located, but have to say this seems like great business. The gentleman there walked out to my car with me to make sure he could take my UPS return. Friendly and helpful goes a long way.”
“My experience here was mixed. The tax preparer was knowledgeable and took time to explain deductions and credits, which made filing feel less stressful. I appreciated the friendly attitude and how they guided me through some confusing parts of my return. On the other hand, communication about document requirements and deadlines could have been clearer — I had to follow up a couple of times for updates. Overall it’s a solid option if you’re looking for personal help with your taxes, though a bit more proactive communication would improve the experience.”
“I have been going to the store for over eight years now, and I am so excited for the new remodel. They have easy Amazon returns as well as I have a mailbox and receive my mail and shipments to the store. They have grown a lot, especially over the last few months, and I am glad to see the changes because they are beneficial to the customers. The staff is extremely friendly and outgoing and informative. I plan to redo my passport photo there soon as they have everything necessary to complete set task”
“Alan’s postnet is amazing! He goes above and beyond for his customers. I have been using his services for over a decade. It’s is the best local business with first class service.”
“I bought a DHL express shipping label and Best Mail took care of me with printing the label and packing it. They’re so kind and prompt. I highly recommend them!”
“First time trying Go Postal Plus. A friend suggested that I use them to ship a package international. It was a great place to see all the different shipping companies' prices to make a decision for my package. They are trustworthy and knowledgeable about their products. It was effortless and efficient to make a decision. I highly recommend that you visit give them a chance and see the value-added service they provide.”
“I come here most of the time for mailing, always friendly, but today I was amazed it's a new management, whole store has changed, they have mailing boxes added, service was extremely kind. Thay did packaging for me , I am thankful. It's on Devonshire and Mason plaza.”
“I like this store. Very organized & efficient. Employees are polite. The parking is a mess. I'm surprised at the poor reviews. I've almost always had a pleasant experience when dropping off packages.”
“This UPS Store location is the best. I always have a positive experience and the staff is extremely friendly, efficient and helpful. Joe runs the place with professionalism and genuine care for customers. They go out of their way to make sure shipments are handled properly.
It’s rare to find this level of customer service these days. The store was clean, organized, and everything ran smoothly. Highly recommend!”
“Brendyn and Jake they provided me with the best service. I was traveling through need a poster. They know what they are doing. Handled it. Resized it. I paid and they have a great attitude. Please commend them for their efforts. Because they are assets to your store.”
“These people are all soooo nice. I was holding a baby in my carrier and 2 large packages and struggling to get through the door and a young man employee came right over to assist me and put the packages down and assured us they would be right with us. So sweet, especially during this busy holiday season. I’ve been to this location multiple times and the young lady with the glasses has always been so efficient and kind!”
“The store in Mission Hills, CA is absolutely outstanding
The owners and the staff are amazing, kind and they know their regulars by name. Friendly patient andgo above and beyond 🙏 for their customers”
“Bonny.G HB1 VISA CURIOUDGEORGE BROKENRIGHTARM FEDEX CALIFORNIA NEWYORK. 623702555 DRKYUNGYOOSOOINGAHS LIST OF EYEDOCTORS L.A COUNTY PRISON PHONECALL ROUTE-66 SERIAL MILLARS AND FUGITIVES. ALASKAPD S.W.A.T K9 UNIT FURY TEDBUNDY.”
“Excellent customer service, very helpful & knowledgeable of the shipping industry. Customers seem to come in within minutes of each other & can be pretty busy rather quickly, so much so customers become entitled and impatient. So be patient & an ups Store associate will take care of you like they did me. Thanks again. Will be back soon.”
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“Mike and his team are extremely knowledgeable and polite. It is very hard to find great customer service nowadays. I will surely return to this UPS Store. Also, I like the new look of the store.”