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9AM - 2PM
550 N Moorpark Rd, Thousand Oaks
Banks
“We went to the Thousand Oaks branch for some help re our account and HELOC funding and Remi helped us answer all the questions we had. She was knowledgeable, kind, and professional. We appreciate her help and will be back should we have any other questions in the future!”
“This bank has now become the top of the top with the new regime. Wasnt like this years ago. Ive been a customer there over a year and Im hardly a big fish but they treat me like Im the KINGFISH!. Brianna and her crew do back flips to take care of you and quickly. Rarely a line as they keep things moving and have numerous outstanding different banking products. I cant recommend them enough. Not too mention its extremely convenient to also knock off some grocery shopping since they are nestled right inside Albertsons and convenient ATM machine as well.”
9AM - 2PM
18 W Thousand Oaks Blvd, Thousand Oaks
Banks
“It’s okay if you walk in. They still don’t get anything right but you can talk to a human. The website stinks and don’t try calling. Edit. I got it straightened out. You have to goin though”
“Top notch remote client service . I have never stepped foot in a branch and have had and paid off two auto loans with them. I'm wrapping up a new loan this week and have again been very pleased with how easy it is to work with them.”
10AM - 2PM
33 N Moorpark Rd, Thousand Oaks
Banks
“I have been with this bank and branch or decades through 3 takeovers. The staff there did not change for the most part which shows a loyalty to employees. Some original people are still there. I am not sure about some of the negative reviews. Any person can personally have a bad day, workloads can be heavy with people out sick or working while not feeling well. Some people don't seem to like anybody. Whatever the case, I have experienced that every person working there is genuinely very kind and helpful. I do not experience any longs lines when I visit. Candy is a go to person there who sincerely has your best interests at heart and has never failed to help me with any complication that did arise. I feel fortunate to have had her on the customer's side constantly. All banks have the same irritating rules, procedures and miserable underwriting groups to deal with. At least at this one the people there do care and will really do anything in their power to make you happy and meet your needs. It is a very nice feeling to go where you are genuinely liked.”
“I really can't complain. I like this branch quite a lot. I read some of the other reviews and I understand their complaints. I have had only one issue with them, but it was easily solved - I once deposited a check into an ATM, the system glitched, and the check was not registered by the system. I simply went into the bank and filed a system ticket. Within a week, the bank had located the funds and added the correct amount to my account. Simple solution. In my 17 years of dealing with Wells Fargo, I have never had a serious issue that made me switch. From my experience, I highly endorse this branch.”
“Puts Bank of America to shame. They should take lessons on what customer service looks like. Most of the time. Keep your standards high. No understaffing nightmares please.”
“Have used these guys for decades, but stopped using for checking decades ago when the fees grew. However, have affected deposit box here for decades and have always had good service when I needed to get to box. Also, the tellers have been great and friendly. Get small company checks from a Wells Fargo in another state and they have always been no issue in cashing in California - I usually remote deposit in Bank of America. They do not put more than next day holds on these routine checks even when for large amounts.”
9AM - 2PM
461 S Reino Rd, Newbury Park
Banks
“I just want to say how amazingly helpful this branch was. I had an appointment to get a new account set up and not only did they work with me for getting a decent time, they had included notes for what the visit was for. It made the whole process go by so much smoother than having to explain everything all over again.
David McGauney was an absolute delight to work with. Not only did he answer my questions but he was pleasant and knowledgeable about the questions I had. I will definitely be coming back to this branch for further transactions.”
“I want to highlight the EXCELLENT customer service Associate Banker Estefany provided me today. While I was there to deposit some checks, I thought I'd ask her if there was any way I could be reimbursed for some service fees my account accrued while I was on state disability during COVID. I explained that the state didn't provide the option of direct depositing the checks, thus I got hit with service fees. I had tried to have the fees reversed at other Chase locations with varying results, and finally just gave up fighting... Not only did Estefany herself try to reverse all of my remaining fees, but when she was blocked from doing it herself, she went the extra mile by making a 10 minute phone call that eventually entirely resolved the issue. Estefany--It may have just seemed like a small gesture, but I mean it when I say I am truly grateful for your help today!!!!! Thank you so much”
“Went to bank on Saturday to take advantage of promotion for money market met with Tanim The banker. I highly recommend him and One West Bank. He spent a lot of time with us answering questions and talking about other promotions we could avail. Great to talk with a real professional.”
“I can’t say enough good things about Denese and the incredible service she provides as the branch manager. From the moment we walked in, it felt like we were part of a family. Denese’s leadership and attention to detail are exceptional, ensuring that every aspect of our visit was perfect. She went above and beyond to make sure we felt valued and well taken care of. Her professionalism and genuine care for her customers set a high standard for the entire team. If you’re looking for a place where you feel right at home with outstanding customer service, Denese and her team are the best in the business. Highly recommend!””
“I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!”
“I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!”
“Great consistent customer service is what I get every time I visit this branch of Wells Fargo. The branch manager Lupita leads her team with a positive and supportive attitude and greets all her clientele with a smile. Tellers like Christopher mirror her positivity and consistently give excellent customer service.”
“I was helped by a staff member named, Allyse. She was extremely thoughtful and thorough in helping me with a deposit I needed to make. Very happy with the level of service I received.One thing to know, while it seems the available staff to help is limited as you walk into the door, they did make a huge effort at accommodating others in line as it built up so as not to let people feel they were going to wait a long time, such as bringing additional staff out from the back to help.”
Open 24 hours
2048 E Avenida De Los Arboles, Thousand Oaks
Banks
9AM - 12PM
180 N Moorpark Rd, Thousand Oaks
Banks
“my business credit card stopped working and after speaking to two customer representatives over the phone that couldn't help me, i decided to go to this branch. thankfully Benita was working and she took the time to call the BMO credit card representative and get this all worked out. this wasn't an easy task and she had the patience and time to help me. i highly recommend this branch and her for anything you need help with. i will be returning to her in the future if i have any questions or concerns.”
“I had to close an account and as soon as I walked in I was greeted and helped by Pierre Gonzales. He was very helpful and made the process quick and easy. I was worried that it would be a pain to do, but was pleasantly surprised with how painless it was. I definitely recommend going to Pierre if you need help with an account!”
“This Bank of America has very nice employees. Sanj, is an outstanding manger, who overlooks everything, to make sure all details are in order and correct. Cameron was really nice and welcoming. However, the BofA operator said he was suppose to help me with the online and app. They promised me that the vault door, which was open, would normally be closed as well.”
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“If you're tired of a traditional banking experience, hop on over to Kinecta. The team at Thousand Oaks is second to none! Sydney helped me get a loan and payment transaction set up with zero hassle. And when a different bank-who-shall-not-be-named-actually-it-was-Chase involved in the process made a pretty big error, she went above and beyond to resolve the issue quickly and efficiently. I can't say enough great things about this branch. No matter who you work with - Sydney, Kamille, Selena, Erik or Michael - you're in good hands.”