“This UPS location is unprofessional and doesn't deserve a franchise. My 3 experiences with them have been frustrating and time consuming the new management is clueless rude and embarrassing.
I came pick up my 4 paid packages and Brianna the new manager stated that packages needed to be paid for and I couldn't take them then mentioned she would return the perishable goods back to sender If I didn't pay an additional 20.00 a box times 4 or 80 dolls. In front of line of customers she told me to not touch the boxes and mentioned the owners were out of the country and couldn't be reached to solve the problem.
Then she pulled one box on counter to scan it and found there was no additional charge after all now shes red faced an embarrassed from being wrong and making a big deal in front my self and other guest. I asked for her full name she refused.
This location lacks communication and procedure skills. BTW I hardly ever write a bad review. The UPS address 154 Foothill Blvd Upland Ca. Owner please train your staff on customer service.Im looking for new carrier and location.”
“I have been coming here for a couple of years. There is 1 young man that works here named Luke. He is always welcoming and helpful! I was moving a month back and could not find my box of pictures and magnets. Many keepsakes. I left him my phone number and he called me before I could get out of the driveway. He found them! Thankful for people like Luke!”
“Color copy for only $0.25 very simple and easy no crowds and staff very helpful they even have passport photos for $10 and you get it on the spot no waiting best fastest passport photo available!”