Wireless Plus is a Verizon retail partner known in several markets. The store itself is nice with a big variety of phones and cases. Customer service experiences vary significantly. Some customers report amazing and helpful service, describing staff as rock stars who provide solutions when other stores will not. Specific instances include staff testing a phone to correctly diagnose an issue, saving a customer money, and helping to fix account problems that had nearly caused a switch to another carrier. However, other reviews note customer service that was not too good, mentioning a young lady with an attitude who tried to sell a phone and service while denying its full cost. The overall impression is of a location with potentially excellent, problem-solving staff but inconsistent service encounters.
Krystal and Maritza both helped me and were amazingly helpful. Had a difficult data transfer and they figured it all out. Ty ladies!
September 2024
Nice store big variety of Phone and cases but the costumer service wasn’t too good young lady with attitude trying to sell me a phone and service and denying that it’s cost over $1000 pretend to be free Phone
November 2023
Melanie, Nate, and Crystal were the most amazing customer service ever. They helped my mom get a phone when no other Verizon stores would. Don’t go to any other location with this one. These people are rock stars. Thank you so much we couldn’t have done it without you.
