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“I came in after anais was harassed by other customers. They gave her so much attitude for a number change then claimed the race card which I witnessed everything and can say not everyone's a victim. Anais handles the situation very professionally I applaud her for keeping herself calm and professional”
“Juan and Natalie were very helpful with my issues on my phone. they knew how to explain what to fix on my phone. they are very good at their job. thank you very much for the help and great store as well.”
“24/03 I had to pay my bill. I felt like I need human interaction and a physical receipt. FYI -- T-Mobil has an "In-Store Fee" to pay on-person. I am very disappointed. Just - Be Advised!”
“I had an issue transferring phone service from another carrier to Boost, and stopped by the Boost store in Covina (Arrow Hwy & Azusa Ave.) The service rep (going by memory, I believe reps' name was Martin) did an excellent job setting up service with Boost, which was a tricky situation for a number of reasons, knew all the work arounds to get it done, and was patient as it took a little time. Service was set up and working by the time we left the store.”
“Giggle Fiber excels as the leading internet provider, offering unparalleled prices and a dedicated commitment to customer satisfaction.~Experience~Having contacted Giggle Fiber after regular hours, I left a detailed message with the customer service team. The next morning, Azniv promptly addressed my issue. Responding to my urgency in restoring internet service, she efficiently arranged for a technician to visit the same day. Azniv’s exceptional customer service relieved my stress.Miguel Senior impressed me with his outstanding service—knowledgeable, friendly, patient, and understanding. He explained the issue thoroughly, going above and beyond by carefully moving furniture to access the fiber cable. Not only did he fix my internet, but he also ensured everything was returned to its place neatly. Having experienced issues with other providers, I confidently say Miguel Senior’s service surpasses any previous encounters. Thanks to him, Giggle Fiber stands out as the best. Polite and helpful assistance from Miguel Junior and Justin further enhanced my positive experience. If Giggle Fiber is available in your area, I highly recommend it.”
“Best customer service ever at this location. We've had some of the worst customer service at other Boost locations, but Miguel Ángel at this location goes out of his way to help and with the best attitude.”
“Arlene and Cindy were amazing they walked me off the cliff I left Tmobile after 17 years if I would've talk to them two weeks ago I'd still be your customer”
“Alejandro is amazing best customer service ever!!! I strongly recommend this store location for fast and easy service where they actually care for customers. Thank you Alejandro your the best!”
“Some workers looked tired like they didn't want to be at work we made a payment for our cellphone service we want to see workers who are happy to help and happy to be there customer service is not that hard to do it's just being nice and polite to customers and have the customer feel like this store has very good customer service”
“Went in to the store Friday early evening Valeria was of great help got my plan i wanted and phone shout out to Valeria for the best customer service i have had in long time . thank you again”
“The T-Mobile authorized retailer in Upland on Mountain Avenue was very helpful in straightening out and starting my service after hours or I should say days of delays in service. Alyssa had my problem fixed in no time and we sure appreciated that. T-Mobile in Upland has the latest cell phone communications available. There’s plenty of parking with the handicapped stalls at the front entrance.”
“Tried Verizon home internet to get the military discount which I applied for through ID me and then after my third month Verizon tells me I can only get the military discount if I have a Verizon phone line. Such false advertising by a big company. Disgusting! So I wouldn't miss any recording time. I went to the T-Mobile store to get my new 5G home internet router for T-Mobile home internet, so I didn't want to take it a chance on shipping because my Verizon expires on November 3rd. Brought the unit home. Got it set up and now I'm back on T-Mobile 5G home internet! Take that Verizon. You think you're going to keep me as a customer after you misrepresent the discount?! Besides T-Mobile is faster & more reliable!”
“Went in to see about any promotions to upgrade my phone , drea assisted me . SO PROFESSIONAL AND SUPER SWEET ! really made my visit comfortable and fast. Will be going to her again !”
“This corporate store is located in the Lone Hill Shopping Plaza (HomeGoods etc.). It's easily missed, because it sits facing the side of Home Depots Garden Center (closest to the entrance off Gladstone). The agents were knowledgeable and patient. Diego and Domenic, willingly answered all my questions.”
“Kira has great customer service skills and was able to find me a great deal and was able to make the bill cheaper with more to make it worth it for me to upgrade. Very patient and helped me set everything up without feeling rushed.”
“I would give it 5 stars. Because everything is fine, customer service is perfect.. But the team that works fails to activate the cell phones twice, according to them. They activate my cell phone and no calls come in, so they need more preparation”
“Carly was amazing. She took the time to really listen to me and answer all of my questions not once did I feel rushed. The cherry on top was, I walked out of there with my bill a few dollars less and I got an additional line to use as a “home phone”She even showed me exactly what my bill is going to look like and I just got my bill today and it was exactly what we talked about!!in all of my years with Verizon I don’t think that has ever happened!!”
“We're T- Mobile customers, so we've been coming here for a while. Of course, the staff has changed over the years, but this team is the we've dealt with. I can't remember the name of the gal who helped me but she was very good. I picked up the Galaxy 24 Ultra and it's the bomb ??”
“Nick Zhang from Tmobile has a warm service attitude❤️, takes great pains to treat customers, and is very professional. His warm service left a deep and wonderful impression on our couple. Wish him all the best in 2024!”
“Went in to get my equipment for home internet and I ended up with not only coming out with the equipment but a new galaxy phone as well, the stores sales rep Joyce was very helpful and broke everything down for me to understand. Recommend coming to this store for their professionalism and care for the customers.”
10:00 AM - 7:00 PM
1643 E Imperial Hwy, Brea
Internet Service Providers
“Amazing customer service here! Huge shoutout to Brian for helping me out and going out of his way to assist me in my problem. I came in for my initial problem, and Brian directed me in how to solve it. After I ran into more issues, I came back into the store, and he gave me a conclusive answer. Extremely helpful and grateful. As for the selection and value of AT&T itself, I think it's on the middle to expensive range. *I am reviewing the service itself, as I will no longer be participating in any AT&T services.”
“Went to the mall to upgrade my son's iPhone, and it was busy at the store. Elijah checked in with us and even made some valid points about the new iPhone that is coming out and said I will be with you when Im done and his other appointment went long but he still made it a point to let us know he didnt forget about us. Elijah went above his duties to make sure my son got what he wanted and that everything was working. The first time I left T-MOBILE happy and did what I went into accomplish. Elijah did an outstanding job.”
“These dudes are gd, they got my color back on the phone in 10 mins. He fix it. I was over at the so. Pomona store off Gary. They couldn't figure it out an told me to go to best buy ( figure that) cause they are not,,,, Technicians. An he couldn't help me with another issue. But this store off foothills, they got it going on, fix both of my issues, after leaving that Gary st store, I was ready to pull the trigger on t- mobile .... thanks to guys off foothill, I will stay a little long.”
“I went there to inquire about a Korean employee, and the employee I met at my turn was an Asian named John. However, they took interest in my problems and solved them well. He was an honest and very fair person.”
“Riley was the most helpful person my boyfriend and I have experienced since being with T-Mobile. Loved his service so much, we got his card and will definitely return to him for my upgrade :) thanks for setting up my boyfriend so well Riley!”
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“My husband I came in to combine our lines together into 1 account and I needed an upgrade for a phone Trystan was so helpful he greeted us right away helped us set up our new phone, he also explained to us the promotion that we’re going on, he was nothing up sure amazing, thank you again trystan for helping us out , will definitely come back to him if we need anything else!”