This Verizon store in West Covina is a large, corporate-owned location noted for being clean, well-stocked, and conveniently situated. Customers report a positive experience with in-store services, including help with phone upgrades, data transfers, and technical support. The agents and workers are consistently described as kind, understanding, polite, respectful, and knowledgeable, with several reviews highlighting staff who are eager to help, patient, and work with no drama. The store offers solutions for mobile, 5G home internet, and business needs. Services include smooth registration, in-store pickups for online orders, and easy-to-use express lockers, with options for free two-day or same-day delivery. Many customers express gratitude for the effective help received after unsatisfactory visits to other locations.
Finally a store that knows what they are doing and have Great customer service. I have been having the hardest time transferring over my account. I have been to three stores and couldn’t help me but as soon as I came here they was able to help me and it was quick didn’t have to spend all day in the store.
September 2026
I had been having bad experience with verizon lately but this store here in. West Covina helped me out a lot. They straightened up my account was able to explain all my charges and actually help me get my bill down to what was quoted to me. I will only come here from now on.
September 2026
I love the reps here they are always helpful and take care of my family.
