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“After having done business with this specific neighborhood branch of US Bank, I felt compelled to provide a brief review to recognize the excellent customer service I and my family members have received, specifically from Mahir Hsen and Bill Nolan, as well as the branch manager (apologies, I can't recall her name at this moment).
These folks have bent over backwards, addressing numerous detailed needs and concerns, providing nothing less than great customer care. No business is perfect, but at least when there have ever been any small issues, they've been addressed promptly and fully, with obvious effort being made to continue to earn our business, and provide continued professional service with confidence.
Our family truly appreciates the professionals at US Bank Yorba Linda (we know they work at various locations, but this is where we always do business with them). Quality professionals doing quality business!!”
“David Loriso demonstrated an exceptional level of customer service. My wife and I are sincerely grateful for his attentive approach and high level of professionalism. He promptly and competently addressed all our questions related to Bank of America. David exemplifies outstanding professionalism combined with genuine kindness. Without a doubt, he is one of the best employees not only at Bank of America but also among all the companies I have ever dealt with.”
“My family and I had an appointment with Erik for account upgrade, safe deposit box, and applying for a new credit card.
Erik was very professional, warm, caring, thorough, and patient throughout the process. He’s exceptional and an asset for Chase. Thank you again for your help!”
“My family and I choose this branch because Christi, Nicole, Demi, and the entire team are incredibly kind, patient, and genuinely human in their approach. They always take the time to help us and make every visit smooth and comfortable. Excellent customer service!!?”
“I want to give James Young, a loan officer in this bank a five star. He did a great job assisting my son on his home purchase. If you need a mortgage loan, I highly recommend James to help you. He is very knowledgeable and dependable.”
“I frequent this location often and find the staff here to be more than friendly. They are courteous and so knowledgeable for what the bank has to offer.
Pueblo is easy to find with such a freindly smile and helpful attitude. He seems to be everywhere aiding costumers.
Johnny was very kind to my daughter when he helped her with new accounts after getting her first job.
David was super nice to help me open a C.D. even though I didn't have an appointment. He was informative telling me of an accessible C.D. that I ended up doing later one.
The tellers are friendly too and it surprises me when they know me by name.
The more banking I do here the more I like bank of america. An in person banking experience is unbeatable.”
“I refinanced a loan with SDCCU. They were easy and straight forward. I had a hurdle and they denied the loan on a Fannie Mae rule but then listened to my rebuttal and the loan got approved. It was a pleasant experience all the way through the process. Plus they had the best rate on the market at the time. Also, when visiting their branch, the account manager was personable and knowledgeable. I was in and out very quickly with all of my need met.”
“I visit this branch often for both personal and business banking, and the service is always great. Everyone is friendly, attentive, and genuinely helpful. From the tellers Rose, Paula, and Sharon to Assistant Manager Manpreet and senior bankers Alexandra and Justin. They all work well together and make everything smooth and easy, whether it’s opening accounts, CDs, or just regular deposits. Competent banking people help take the emotions out of money. Best banking team there is.”
“I needed to open a checking account and Elizabeth was so informative and sweet. So professional and made the process seamless and enjoyable. I have had some trouble with banking issues in the past and thanks Elizabeth I think I am on my way to getting things up and running again. Kelly C.”
“Very service oriented. I had to take over my mother in laws account after she passed away, and additionally cash in a huge pile of savings bonds. I also had to write a number of checks for bills and also disbursement of my MIL's assets. Cynthia walked me thru the process, which took months, and she was patient all the way. But - the entire staff treated us like we were family every time we came in. A model of how businesses can conduct transaction in a friendly manner !”
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“Big shout out to Terri and Susan ! These two really are the best here at this location. I had an issue at a different branch location, and came here to explain what had happened and how i was disappointed with the false hope/miscommunication I was presented with. They both took the time to listen as well as try to find solutions to take care of me as their valued customer to do anything they can to help resolve the issue that had happened at a different location. Again, I'm so glad these two were able to start off the help I needed and escalate the matter further to get better assistance and resolve the issue for me. Happy holidays, and thank you both again !”