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“Matt at appliance factory was such a great help! He helped me find the refrigerator that fit my needs and took his time answering questions. 10/10 would recommend.”
“The sales associates at the Aurora store on Sable are hidden gems with Appliance Factory. They were extremely helpful and honest from the moment I walked in. They set expectations so I could plan for a perfect delivery and install. Thank you”
“Christina listened to our needs for the furniture we were looking for and we found it together..She went out of her way to send pics for me to choose from and ordered a chair to our needs Christina also Explained payment options that would work to our needs.
Delivery was on time ,the delivery personnel was friendly, moved it in ,placed where I wanted it. Furniture in beautiful condition and we are pleased
Thank you all !! Definitely would recommend
Tammy”
“We had an awesome visit at Mountain Maytag! Very reasonable prices and Tony was extremely helpful and informative, showing friendly and professional customer service. The delivery team was also very friendly! They were able to get our washer and dryer hooked up quickly and even provided a tutorial on how to use them before leaving. Thank you Mountain Maytag for the positive experience!”
“I like how prices are so competitive compared to the high quality. The shipping is also fast and the customer service team was so cooperative. Thank you so much!”
“I’m very impressed with Mario’s ability to Handel customers special orders during this huge transition! He wasn’t able to get my part so he had another woman help get me what I needed. He helped me get my “Frankenstein “ machine working with just the last 2 pieces I needed! He had a beautiful smile on his face and a super positive attitude during the entire ordeal. He also made personal phone calls to keep me updated the entire time! I’ve always loved Ralph’s but he’s definitely the younger generation that Ralph’s needed! Thank you Mario!”
9AM - 7PM
1010 S Joliet St # 101, Aurora
Appliances
“Our A/C stopped working in one of the hottest weeks of 2018. We called around to several Heating and Cooling businesses and only had two phone calls back. King Star Heating and Air called us back the same day and sent Benny out to inspect our A/C. It turned out that it was very old and had been on it's last leg for a while. He gave us an estimate for a new A/C with and was able to get us scheduled for install the very next day for a great price. I couldn't believe it! The guys that came out were great and so kind. Benny even stopped by on the install date to make sure everything went smoothly. King Star Heating and Air exceeded our expectations and gave amazing customer service. They made follow up phone calls to make sure that things were working well and that the crew took care of our needs. I am so happy we were able to work with such a great company. I would recommend them to anyone!”
7AM - 8PM
5600 South Chambers Road, Aurora
Appliances
“Carpet install was great, the carpet looks great and stairs looks great. I helped by moving 90% of the furniture out of the way the day before and only left a couple larger items that needed to be moved for the carpet installation and the lack of care the carpet installers used on the items that needed to be moved by them was very disappointing. Scratches and marks on furniture moved was simply caused by lack of care.”
“Huge Thank You to Mikey in the paint department. I called in an order about 15 minutes before they closed and arrived about 5 minutes before they closed and Mikey had everything ready. He also helped me quickly find one other item in the paint department that I needed.”
“Lowe’s Home Improvement is a great place to find everything needed for home improvement projects. The store has a wide selection of products, competitive prices, and helpful staff who are always willing to assist. I appreciate the convenience and variety, and I’ve had a great shopping experience here. Highly recommended!”
“Zach from the tool rental department was very helpful. Overall their prices are fair. However, beware this store apparently gets so busy sometimes that you could be on hold a good hour or so for the tool rental department.”
“Big chains frequently receive bad reviews, largely because of staffing issues and trickle-down effect (issue) related to those issues. I wanted to take a minute to give some much needed praise to the management team at the Aurora Home Depot #1501 and Sedgwick, their claims management company. Exactly one week ago I backed my big ol' pickup truck into a parking space just like I've done thousands of times before. From the view of my backup camera I could see that there was a tree just behind the curb of my spot, what I didn't see was the tree branch that protruded over and into my parking spot...then I heard the sound of glass shattering and knew that could only mean one thing. The very cool all-glass rear door of my extended-height topper must have hit something...but what? I could see the tree a safe distance from my rear bumper in my camera, I was perplexed. This is where the "picture is worth a thousand words" saying comes into play. Either Home Depot or Sedgwick could have said "you backed your truck into a tree and think it's our fault?" Rather, they both saw their liability in the incident and ponied up to pay the roughly $1K it's going to cost me to replace the rear door. Thank You!”
“Shout-out to Tony at Ferguson in Pomona California!!! My company ARS only uses Ferguson for all our HVAC needs...Why??? Cause they are the best about getting anything and everything we need!!! They even have a small dispensary in the back... oh I think that's not supposed known. I hope corporates not reading this”
“Not a bad spot. The parking lot is usually pretty full. I recommend parking by the exit, that's where all of the registers are inside. I find it easier to get in and out this way. The staff always seem to be friendly too. We appreciate it. Thanks for all the hard work during these times.”
“Victor (at checkout) was excellent in his service to us! He pointed us to a discount that was available for our purchase all while being professional and friendly. Give that man a raise! We shop here often and will definitely be back.”
“I hope management is reading this review because the 5 stars is only for your team members and 0 stars for your self checkout terminals.
Just had the most ridiculously frustrating checkout experience that caused my two item checkout to turn into a more than 30 minute ordeal. The machines kept freezing, so I had to wait around while the computer and credit cards terminal rebooted. Then I was sent over to customer service to get more help.
I had to redo my checkout multiple times. I was finally able to get my order through and get my receipt, but then the cash box wouldn’t open. So I had to wait around again while they were trying to figure out how to open the cashbox. Someone finally came to get it open but not a single person apologized from management for the inconvenience. Really?
Huge shoutout to Ismael who stayed with me from start to finish to make sure this was resolved. Please give him a raise or I will poach him away to my office because he is the sweetest person ever.”
“Oliva at rent a center has been so good at helping me with all the items I have rent out from them. They always give me time when I’m not able to pay during the time the furniture are due. So I’m very grateful for her always helping out when I need it .”
“Customer service was friendly when we were asking about trade in value for my son's Nintendo switch. And Geek Squad was super friendly and fast in getting information I needed.”
“I had a great experience thanks to Jeff, Mike, and Barbara. Jeff and Mike were incredibly patient, took the time to answer all of my questions, and helped me find exactly what I needed without making me feel rushed. Barbara at checkout greeted us with a smile, was very kind, and made the checkout process easy. Thank you all for the excellent customer service I really appreciate it!”
“Yesterday, 8/10/26, I met Zach in the paint department of the Saddlerock store (#1528). He was absolutely amazing! Zach went above and beyond to help me find a product I was looking for and I am so appreciative of him! He deserves major kudos for his customer service!”
“Our experience at this Home Depot was incredible. We went to the area where we were looking, and as soon as we arrived, this person helped us immediately, and we found what we were looking for. 10/10”
“Had to bring in a return item from Amazon and pick up an online order. Staff was super courteous and even though the return process wasn't as easy, the manager got it all worked out. Even the one who helped carry new item out to the car was friendly and careful in handling. Very impressed with everyone who helped.”
“Best customer service experience I've had in 25 years. Darrel handled my return with several different receipts and some items with no receipts. It was a process, but he was very kind and took his time with me and got everything we needed returned and corrected. He made my day, thank you Darrel!”
“The two ladies at the self checkout were great, pleasant and helpful. Great customer service ? didn't get their names but one is blonde and one dark haired with lovely eyelashes.”
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“This place is wonderful! Alex and Lindsey were so helpful! The second I walked in, they were there ready and happy to help me with my sewing machine. I'm still pretty new to sewing and I really appreciate them being so friendly and sitting down with me and my machine to help diagnose my problem, and educate me where necessary. And they know their stuff!! Thank you both so very much for all your help! absolutely delightful experience.”