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“Recently we had a couple different interactions at this locations. When we traded our phone we dealt with Lucas. Super nice and knowledgeable. Had to come back to put on a screen protector and dealt with Omar very polite and personable, not in the fake over the top way but he’s funny and himself. Thank you”
“Associate Jessica at the store Mobile expert with beyond and above help for me and so appreciated. I am a senior citizen and I am not familiar with technology especially my new phone, which is an Apple 15 kudos for Jessica now.”
“Totally positive store experience following days of nonflulfillment following online payment which needed to be changed from personal check to CC. I took my mobility scooter up the Highline Canal after an emergency hip replacement. They were VERY forgiving and patient, fixed me up with a great modem that gets 300 mbps and a little tracker that I will hide in my scooter. From Zero to Hero, I am up and running after weeks of no Internet from Qwest, I am 78 y/o. Thanks!”
“I stopped into TMobile because I needed to upgrade my phone after I put it off for too long.
I had the pleasure of working with Javier G who was helpful and knowledgeable about all the questions I had. In the past, I’ve felt rushed or pressured into making decisions that weren’t aligned with my needs but that wasn’t the case at all today.
Thank you, Javier! Your team and customers are lucky to have your guidance.”
“Shout out to Marla!! Helped me set up two devices! Pleasant conversation during the hour!
She continued working while I was shopping all the stuff. So helpful! Love that this is my home store.”
“James was extremely helpful in my transitioning to a new phone. All of my questions got answered, everything was updated, and now I can take even better pictures! I had gone to another store and felt I was getting some mixed messages, but James and his team were excellent.”
“The best team ever. This company is one of the last bastions of quality customer service! If you have the opportunity to use these people, DO IT!! You will not regret it.”
“I switched from Verizon to T-Mobile after 20 yrs of being with them. My reason for leaving them is my phone bill started at 178.00 and kept going up
To 206.00. I never ever added on to my I phone. Verizon knew that I had never added anything. My phone bill kept going up. I just did not understand why it kept going up ? No one from Verizon could tell me why ? So it was the final straw that broke the camels back. After switching to T-Mobile from Verizon my phone bill was $ 122.00. Wow ! That was the quickest drop in my bill. Another email mention $ 500.00. Wow ! They are jumping through hoops to get me back as a customer. Fat chance on that. I had a lot of help from Jesus & Daniel.
Thank you Gentlemen you were of great service to me.”
“Had a really good experience, I went in on New Year’s Eve to get the iPhone 7 air, Where I was helped by three guys, Jaden, Ethan, and Miguel all three were really good at their job and helped me successfully get a new number, and a new phone!”
“Wanted to compliment the assistant manager, Amanda, on helping us out. We visited the store about an hour before closing because we had an issue concerning a promo code that was not working as intended. Though busy, she was patient and listened to our situation. After sharing our frustrations with the promo and our negative experience with the customer care line, Amanda offered a solution to address our needs. Her professionalism and handling of our special case exceeded expectations!”
“Michelle the service that my wife and I both received today from Michelle was outstanding. And we are so appreciative for her professionalism and courtesy. We thank you for her being a representative of T-Mobile. May God bless her and your management teen immensely. Thank you !”
“For the best service I ever received in my life when it come to customer satisfaction Krystal and the entire team from Mississippi in Abilene go above and beyond to make sure all customers are satisfied I will be recommending more customers to this store continue doing and reaching customer expectations I’m truly thankful for all you done when I was in store”
“I would like to personally say Thank You So Mush Candice West, for your Genuineness towards me!? after calling the comcast Billing department 3 times today, (where The Supervisor Hung Up on me)!! I went into the Ironton location feeling defeated! But Candice West Cared to listen to me and helped me get my services back! Comcast needs more people like You Candice West, who actually care???! Thank You
Kindly
Sierra Boyd”
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“I came in with my dad and had such an amazing experience thanks to Angel. He was incredibly knowledgeable, patient, and took the time to explain everything clearly. What meant a lot to us was that he was bilingual, which made the whole process so much easier and less stressful for my dad.
Angel helped us get a new phone set up smoothly and never made us feel rushed. His customer service was truly a 10/10. We left feeling confident and taken care of.
We will definitely be returning to this location for any future needs and will be asking for Angel specifically. Highly recommend!”