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“I came in to get a replacement cord that I gotta come back in tomorrow to turn in and Daniela Guillen mobile expert went above and beyond and out of her way to make sure my family gets WiFi tonight I am super grateful and a T-Mobile lifer… I’m going to have to contact a manager because I have a complaint…. She is doing too good of a job and needs to be fired immediately jk thank u”
“Sell phone service with lies and deception. Their customer service take 48+ minutes. Suppository took another 45+ minutes. Their best answer to bad so sad. Definitely need reported to the FCC.”
“Amazing service from Jake today. He helped me and my GMA today. She had a bunch of questions and he answered all of them to her in Spanish. She left completely satisfied and happy with her new phone. She said as we left what a nice and polite young man he has answered everything for me. ☺”
“This is the only time I've been inside this store. Everyone was nice, I was greeted right away. They lmk it'd be about 20min wait, no problem there, didnt wait longer than 20 min. Also a gentleman held the door open for me omw out. Overall good experience”
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“Best customer service! Long story short we had had issues with protection device coverage. After working with T-Mobile over the phone over a couple weeks we were offered a promotion to make up for the mistake that would be available to redeem in store. Upon walking into this particular T-Mobile location, we were instantly greeted by Brian. We shared what we had going on and he quickly started taking action making the whole process super smooth and easy. He pulled in a teammate who was training named Valeria, she did a great job! Both team members truly made for a wonderful experience.”