Firestone Complete Auto Care in Colorado Springs, CO, has earned a strong reputation for reliable and friendly auto care. Customers appreciate the helpful and honest service provided by the staff, especially mentioning employees like Sumair and Andy, who are known for their professionalism, clear communication, and fair treatment. The location offers a wide range of services, including oil changes, brake inspections, engine repairs, and tire sales, ensuring comprehensive solutions for all vehicle needs. Customers highlight the quality of the mechanic's work, praising how well inspections are done and the thoroughness of the maintenance. While acknowledging that sometimes the shop can be busy, clients generally feel satisfied with the work and trust the team to take good care of their vehicles. Long-time customers express confidence in the service, noting that they receive respectful treatment and fair dealings regardless of how long they have been visiting. Overall, Firestone in Colorado Springs is seen as a dependable place for auto maintenance, with staff that treats customers with kindness and professionalism, making the experience positive and trustworthy.
The staff was thorough. They didn't know what was wrong at first, but exhausted every avenue to find out. They gave me regular updates so I never felt lost or forgotten. The diagnosis was disheartening, but they walked me through the explanation. I would definitely recommend them again to family and friends.
February 2026
Jesus was very helpful and attentive. He took the time to listen and give feedback. Great customer service.
February 2026
Very smooth quote and service. And open a bit later than other shops
