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“Had a great experience! Bobby went above and beyond to help me fix a misspelling on my account so I could add a line. Incredibly patient and so helpful. Justin and Floyd also helped us, all around great service.”
“Carlos is Amazing!!! Great service, gave is lots of options and didn't pressure. Helped with new setup screen! Thank you!!! Returned later with my Dad to switch him to T-Mobile Mobile...Brice was so helpful and patient. I was very impressed with outstanding service!!!”
“Segio M was the best. Kind, so very kind. He did everything for me. My previous phone was so messed up though no 1 could transfer my old phone. He sure knew how. Our world would surely be a wonderful place if everyone was as kind as this young man. I'll be returning when ever I need help. This T-Mobile place is the best. Thank you.”
“Great service and great people are at T-Mobile First and Main Town Center.
Zach D., a Senior Mobile Expert, is very knowledgeable, professional, and efficient. He successfully
solved my problems.
I highly appreciate his help.”
“We’ve had plenty of terrible experiences with this particular store since we’ve signed on for T-Mobile. Went in because we were overcharged for a few months. Chris quickly addressed the problem and credited our account.”
“The customer service at this location is fast and super helpful! Roman went out of his way to take care of us. Instead of letting us wait an hour, he recognized the quick fix and took five minutes to solve the problem. This location doesn't just want a sale; it really feels like they want to help you with any issue!”
“Great people for colocation or hosting needs, especially if you're looking to work with a local business. The people are great and knowledgeable and will help get you figured out with whatever you need.”
“Robb Barnes is the BOMB! He is professional, courteous and knowledgeable with the products and services he is offering. He was personal and made sure I understood all the services I was interested in and his explanations were simple and to the point. He answered all my questions and concerns and I felt like I was talking to my friend. I would definitely recommend him to any of my friends. Give him a call for the best service!”
“I called and spoke to Monica, a friendly, African American woman. She was professional, on the ball, personable, and made sure that all questions were answered. I was very pleased. She had outstanding customer service skills. You need more like her. She is a keeper.”
“I purchased a unique phone from Verizon online, called a Razz Memory phone for my mom who is having dementia issues. Most people I encounter have never heard of it, but we were desperate and thought the phone look like a good option. It came in the mail, but I was not able to even begin to assess the functionality of it. From the very beginning, it said I did not have a appropriate access settings to be able to do anything with it
I took the phone to this Verizon location and a wonderful employee named Nova, spent a significant amount of time troubleshooting my issues, escalating up through the proper chain of command in the store, all the way up to IT help on the phone.
IT on the phone hadn't ever heard of my phone before either, but everyone was determined to help me get the phone up and running.
Eventually, the solution was found, and I left the location as a very happy customer, with a working phone, having received amazing customer service which exceeded my expectations.
To be honest I was expecting them to say they couldn't help, and I'd have to send the phone back, or reach out to the Razz vendor. Indeed we were one step away from this being the solution, but instead, they persevered, and we're able to solve the problem! I appreciate the customer service, their willingness to problem solve, and think outside the box, more than they know! Thanks Nova and IT for saving the day!
I have used other Verizon service locations in the past, and have had things messed up beyond belief. I learned long ago that when I have a Verizon need, this is the store I go to, they always get it right and they always knock it out of the park!
On a side note, after having the Razz Memory phone for a few days, and letting my mom practice with it, I can say it's a really good simple phone for Seniors, with vision issues, manual dexterity issues, and memory issues!”
“Joe was the best mobile expert I've ever had the pleasure of encountering. Very knowledgeable and friendly. Someone who should easily climb the ladder or be considered for management at T-Mobile!!!”
“Jesse was such a phenomenal help!!! From the moment I walked in the door he was eagerly trying to help me make an informed and honest decision. Nothing but great things to say about him as he went above and beyond standard customer service to provide me with an unforgettable experience. Thank you so much Jesse for everything you spoke to me about, the knowledge you shared, and your patience with someone who isn’t very phone savvy.
Any and all future phone/watch needs will be done solely at this specific store.”
“Callisto was very helpful, knowledgeable,and kind. He was able to answer our questions and had us ready to go in 5 mins. Super fast! Highly recommend coming here versus the Verizon on Powers.”
“Aleksander the tech was wonderful. Would give 6 stars if I could for him. He was polite, professional, and went above and beyond.
We scheduled a tech visit and performed trouble shooting with several online techs as well. The first visit nobody showed up and they said no one was home (we have cameras and could see nobody was here and that we were outside). They phone techs I spoke to after were really great even when I was frustrated. We upgraded the motem and a new tech was scheduled to come out the next day.
Aleksander was wonderful. He found the problem, worked through a few other small issues, and escalated the service issue to the next level. He said I could check back in two to three days if the issues was not resolved. Really really happy with him. He was polite and professional.”
“I don't know why the reviews at this store are so bad. It seems like people just want to spread hatred when there are far worse options for service these days. You want really bad service, try boost if you think xfinity is so bad. I had outstanding customer service from the gentlemen that helped me, and he saved me some money and time as well. Very knowledgeable, tech savvy staff. I appreciate all the help I got directly at this location. Haters gonna hate.”
“The Xfinity Store on Nevada in Colorado Springs was very helpful! Syomone Johnson made my life so easy! She walked me through the steps to do what I needed to do to change my banking information and change my billing. She explained everything to me and didn’t treat me like an idiot because I’m an elderly person. She was kind considerate let me give you a little background.; yesterday I was on the phone was given AI bots told me to ask questions they gave me information that was incorrect. I had 20 different exchanges with them. The next thing I knew I was talking to somebody in India, which is fine but he didn’t know what he was talking about. I was furious and I went in there expecting pushback and I got very wonderful customer service.”
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“I had a great experience today with StratusIQ technical support Rep John and service technician Gus in clearing up some Internet speed issues I had. Both were extremely professional and knowledgeable. John's initial analysis was spot on and coordinated dispatch quickly. Gus's expert onsite inspection identified some antiquated connectors/spliters and removed them.
My up/down speeds have stabilized and increased significantly.
I have had service with these folks for years and have no complaints. I highly recommend StratusIQ as a service provider.”