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“I Went in to the store to get a phone upgrade (which I dread doing ) but I had a wonderful experience with an exemplary employee, Carlos . he took time and helped me get everything working on my new phone , it took quite a while and he was so patient and friendly. I highly recommend this store and Carlos.”
“Carlos is Amazing!!! Great service, gave is lots of options and didn't pressure. Helped with new setup screen! Thank you!!! Returned later with my Dad to switch him to T-Mobile Mobile...Brice was so helpful and patient. I was very impressed with outstanding service!!!”
“Donovan at T-Mobile provided outstanding service from start to finish. He helped me get a free phone upgrade and made the entire process smooth, fast, and stress-free. He was professional, knowledgeable, and explained everything clearly without wasting time. Really appreciate the excellent customer service and efficiency. Highly recommend working with Donovan if you visit this T-Mobile location.”
“Segio M was the best. Kind, so very kind. He did everything for me. My previous phone was so messed up though no 1 could transfer my old phone. He sure knew how. Our world would surely be a wonderful place if everyone was as kind as this young man. I'll be returning when ever I need help. This T-Mobile place is the best. Thank you.”
“Great service and great people are at T-Mobile First and Main Town Center.
Zach D., a Senior Mobile Expert, is very knowledgeable, professional, and efficient. He successfully
solved my problems.
I highly appreciate his help.”
“We’ve had plenty of terrible experiences with this particular store since we’ve signed on for T-Mobile. Went in because we were overcharged for a few months. Chris quickly addressed the problem and credited our account.”
“I purchased a unique phone from Verizon online, called a Razz Memory phone for my mom who is having dementia issues. Most people I encounter have never heard of it, but we were desperate and thought the phone look like a good option. It came in the mail, but I was not able to even begin to assess the functionality of it. From the very beginning, it said I did not have a appropriate access settings to be able to do anything with it
I took the phone to this Verizon location and a wonderful employee named Nova, spent a significant amount of time troubleshooting my issues, escalating up through the proper chain of command in the store, all the way up to IT help on the phone.
IT on the phone hadn't ever heard of my phone before either, but everyone was determined to help me get the phone up and running.
Eventually, the solution was found, and I left the location as a very happy customer, with a working phone, having received amazing customer service which exceeded my expectations.
To be honest I was expecting them to say they couldn't help, and I'd have to send the phone back, or reach out to the Razz vendor. Indeed we were one step away from this being the solution, but instead, they persevered, and we're able to solve the problem! I appreciate the customer service, their willingness to problem solve, and think outside the box, more than they know! Thanks Nova and IT for saving the day!
I have used other Verizon service locations in the past, and have had things messed up beyond belief. I learned long ago that when I have a Verizon need, this is the store I go to, they always get it right and they always knock it out of the park!
On a side note, after having the Razz Memory phone for a few days, and letting my mom practice with it, I can say it's a really good simple phone for Seniors, with vision issues, manual dexterity issues, and memory issues!”
“The customer service at this location is fast and super helpful! Roman went out of his way to take care of us. Instead of letting us wait an hour, he recognized the quick fix and took five minutes to solve the problem. This location doesn't just want a sale; it really feels like they want to help you with any issue!”
“Great people for colocation or hosting needs, especially if you're looking to work with a local business. The people are great and knowledgeable and will help get you figured out with whatever you need.”
“Joe was the best mobile expert I've ever had the pleasure of encountering. Very knowledgeable and friendly. Someone who should easily climb the ladder or be considered for management at T-Mobile!!!”
“Callisto was very helpful, knowledgeable,and kind. He was able to answer our questions and had us ready to go in 5 mins. Super fast! Highly recommend coming here versus the Verizon on Powers.”
“Jesse was such a phenomenal help!!! From the moment I walked in the door he was eagerly trying to help me make an informed and honest decision. Nothing but great things to say about him as he went above and beyond standard customer service to provide me with an unforgettable experience. Thank you so much Jesse for everything you spoke to me about, the knowledge you shared, and your patience with someone who isn’t very phone savvy.
Any and all future phone/watch needs will be done solely at this specific store.”
“I'm not 100% sure if his name is Enrique. But if it is he helped me out and helped me save money big time. He was able to lower my internet and combine my phone at a great price! He was also super friendly and professional.”
“I had an excellent experience with Sebastian helping me out with my IPhone. He had to replace the sim card. He was knowledgeable and friendly, respectful of my time. I will definitely ask for him when it’s time for me to upgrade my phone.”
“The Xfinity Store on Nevada in Colorado Springs was very helpful! Syomone Johnson made my life so easy! She walked me through the steps to do what I needed to do to change my banking information and change my billing. She explained everything to me and didn’t treat me like an idiot because I’m an elderly person. She was kind considerate let me give you a little background.; yesterday I was on the phone was given AI bots told me to ask questions they gave me information that was incorrect. I had 20 different exchanges with them. The next thing I knew I was talking to somebody in India, which is fine but he didn’t know what he was talking about. I was furious and I went in there expecting pushback and I got very wonderful customer service.”
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“I had a great experience today with StratusIQ technical support Rep John and service technician Gus in clearing up some Internet speed issues I had. Both were extremely professional and knowledgeable. John's initial analysis was spot on and coordinated dispatch quickly. Gus's expert onsite inspection identified some antiquated connectors/spliters and removed them.
My up/down speeds have stabilized and increased significantly.
I have had service with these folks for years and have no complaints. I highly recommend StratusIQ as a service provider.”