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8:30AM - 6:30PM
12 Broadway, Denver
Mailbox Centers
“The gentleman at the front desk was incredibly helpful, taking the time to show us three different units so we could find the best fit. He was friendly, welcoming, and even offered to help us unload our car, which we really appreciated. They also had a great promotion, and the personalized customer service made it an easy choice over one of the larger corporate storage facilities. Highly recommend!”
“Overall a great experience! The local staff are incredibly helpful and always quick to jump in however they can. They’re also very diligent when it comes to answering phones. I would recommend a thousand times over!”
“We were trying to rent a truck from Budget. Through no fault of her own, there were issues with the truck. Talking with Debbie maybe a dozen times over the phone, she made our entire day so much better, and never once made me feel like a burden. It always felt like she was smiling over the phone, and I'm so glad that she was there to help us. Debbie, you're the best! Thank you!”
“I was curious to see why this location had so many one-star reviews but they do appear to be 5-8 years ago, and most of them are related to Insurance problems or lost items which might be outside of the store's purview, it might not. Something that always keep in mind when you're shipping with any carrier and dropping off at a location that isn't necessarily owned by that carrier: if you buy insurance and it's scanned, then insurance is active and you don't need to deal with the store level for the claim, that would be UPS Corporate in this case. So get it scanned and get a receipt for the scan. The purpose of my visit today was to drop off an Amazon return for which I already had a label , so I just needed to see them scan it. You can also use the self-service Kiosk for this purpose and then it's digitally recorded in the system without an employee being involved.
My visit was smooth and I had no issues, other than the parking lot is ridiculously busy and it's got a bunch of people buzzing around for a parking spot every moment of every hour. And of course that's not the fault of the shop if they happen to be in a hot location, kudos to them actually for being in the center of a buzzing business zone.”
“Just stopped in for help packing and shipping a piece of framed artwork. Tyler helped me and was extremely helpful and professional. I feel confident in my package being handled carefully and with the same care that I would use. Highly recommend!”
“An awesome experience overall! The local staff handles phone answering in a professional and friendly manner. They also never hesitate to provide the utmost support when needed. Highly recommend!”
“Great experience getting my passport photo here! The whole process was quick and professional, and the staff was very patient in making sure I was happy with the photo. They were also kind enough to email me a digital copy, which I really appreciated. Everything was smooth and efficient. Thank you so much for the great service!”
“The service at this store is top tier. I've never had better experience in any other UPS stores (or with other carriers). The owner is super personable and helpful. Would highly recommend this location and their services!”
“Great service. I screwed up a document that I got notarized and came back with the fixed document and they didn't charge me for another service. Very kind staff.”
“Coco is highly exceptional. I left my wallet at the counter and I came back 40 minutes later. Coco had noticed the wallet on the counter and had put it aside for me. She is awesome”
“Owen at PakMail was extremely helpful and kind when I was overnighting a fragile/time-sensitive package. He was instrumental every step of the way—from info on pickup timing, to packing it up really securely, and helped me figure out my best option for carrier services. I had a way better experience than I would have if I went anywhere else! (My package also arrived much faster than I was expecting, and in perfect condition)”
“The box is INSIDE the building, between the front desk and the Starbucks. I had to ask because it's down this weird hallway, but the guys at the front desk were really nice!”
“just wanted to recognize the team at the UPS Store on 38th. Every time I walk in, they are friendly, helpful, and genuinely seem happy to be there. In a world where customer service can be hit or miss, it’s refreshing to be greeted with a positive attitude and a smile. They always make the process quick and easy, and their great energy makes a lasting impression. Keep up the great work!”
8:30AM - 4PM
1550 Larimer St, Denver
Mailbox Centers
“My first time at the downtown location. There was a line so I was afraid it was going to take a while. But the young lady behind the desk named Kendra was moving like an octopus 😄. Very efficient and good at her job. And she did it all with a pleasant smile. Good job UPS! Give that young lady a raise! 👍🏼”
“What another great UPS store experience. Hope and Rachelle were incredibly kind and helpful. I’m not sure what UPS has in their training manual for customer service and I know that each location is individually owned, but every location we’ve encountered -from Baltimore, MD to Homer, AK, to Denver, CO- everyone is super positive and helpful. Keep up the good work!”
“I've been here many times and mostly felt transactional. My latest visit, during a heavy snowstorm, they went above and beyond. Had to expedite a foam core poster and with their help was able to repackage, condense and ended up saving $200! Took some time and that's what I appreciate. Get to know the staff because they seem to care!”
9:30AM - 12:30PM
3700 Tennyson St, Denver
Mailbox Centers
“I think the reviews here are a lot worse than they need to be. This is my local post office and every time I’ve gone in person or called, is was a normal/efficient experience and the employees were kind. It’s just a regular post office.”
“This is my normal UPS store. The workers are very helpful and always make sure I have enough envelopes. This is a busy store. My hats off to them for all they do.”
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“Our Eames chair and ottoman were shipped from Denver to Boston. Chris, the manager at the UPS store, found the least expensive way to ship the pieces with the right amount of TLC in transit. Chris packed everything and used the freight arm of UPS called TForce for shipping. Their communication was great, and they arranged a delivery window that worked for the recipients. They broke down the small pallet and brought the items inside. The chair and ottoman were in perfect condition.
We had a terrific experience, and loudly endorse Chris and the UPS store on Colorado Blvd for any shipping needs!”