“New to Colorado, and was planning my first snow board trip this past season. Jenn was so very helpful in finding winter sports clothing for me including Bibb, gloves, jacket, and other gear; being a short, stocky guy it is difficult. But she made that experience painless and deeply appreciated her service.
2nd trip post snowboarding rental from their shop, I had a manufacturer defect with my jacket, Mike took my jacket in and was willing to work with the manufacturer directly so I didn't have to! Mind you this was about 2 months after sale. When you buy expensive gear you are worried how customer service will be post sale; but Mike made it painless and the manufacturer took care of me!
3rd trip, I am now plan to snowboard many times a season, bought a board, and bought bindings as well as boots in store. Sierra offered to get my board bindings installed, and tested with my boots; also, since the season was over, offered to wax my board with their IR wax machine. This is literally the definition of service above and beyond the call of duty.
Overall, this kind of service pushes you to spend your dollars locally instead of online, this level of service and better yet, support. They have earned a customer for life!”
“We purchased a couple of chairs, and one didn’t end up being available as new. Kris, one of the managers, allowed us to purchase the floor model and gave us a great discount, even higher than the one we’d originally been quoted. It was really kind of her to do that, even when she didn’t have to. Thanks, Kris!”
“A huge thank you to the delivery team! They exceeded my expectations. They were friendly, professional, and incredibly efficient. They delivered, assembled, and set everything up in approximately 15 minutes without sacrificing quality or care. They treated my home and furniture with respect and made the entire process stress-free. I truly appreciate their outstanding customer service.”
“Colin made me the most incredible desk with resin and a beautiful clock for my home. His craftsmanship is immaculate and his attention to detail is beyond words! I trust him with all of my custom woodcraft projects and use him for closing gift for my real estate clients as well.”
“I highly recommend Fine Wood Furniture based on the quality of their work, their customer focus, and their price.
We have worked with cabinet companies in the past that purchase from wholesalers. We were shopping for a new bathroom vanity when our countertop installer recommended Fine Wood Furniture. Marek, the owner, worked with us on the stain color we wanted, and for less than the cost of a factory-produced cabinet delivered a very solidly built vanity, with all the features you would find in a factory-made cabinet, but with special attention to the alignment of the wood grain (cherry) and the exact stain color we requested.
Marek was patient, accommodated our remodeler's schedule, and delivered a superior product at a reasonable cost. We will go to him for all of our cabinets in the future.”
“Chad was extremely enthusiastic and professional through the entire process of trying to find two very different mattresses for my clients. I enjoyed working with him and would absolutely go back!”